Store Operations Manager- NY Saks

Valentino; New York (NY); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Medical, dental, and vision benefits

401(k) retirement savings plan

Career growth opportunities

Boutique environment with dynamic team

Job summary

Valentino is seeking a Store Operations Manager for a high-visibility boutique in New York. You will lead the store team, oversee inventory, loss prevention, and back-end processes, and partner with leadership to deliver an elevated client experience.

Responsibilities include enforcing retail policies, optimizing stock flow, and coordinating omnichannel activities while using company tools to boost efficiency and service quality.

Qualifications

• Experience in retail store operations and leadership preferred.

Responsibilities

• Cascade retail operation manuals and train store team.

Skills

Leadership

Inventory Management

Loss Prevention

Training & Development

Store Operations

Customer Experience

Cross-Functional Collaboration

Tools

SAP

SMART XP

MY-V XP

PRISM

Training App

After Sales App

Microsoft Office

Job description

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who Are We Looking For

A Store Operations Manager orchestrates and guides the store team to ensure compliance with Valentino guidelines, optimize the efficiency of store back-end processes, and uphold the highest standards of care for the company's product. As a key leader within a high-visibility boutique, this role drives operational excellence by overseeing inventory management, loss prevention, stock organization, and compliance with company policies and procedures. The Store Operations Manager partners closely with the leadership team and Saks Team to ensure seamless store operations while supporting an elevated client experience and overall business performance.

What We Offer

• Competitive salary range between of $70,000 - $78,000 (subject to change and is based on experience)
• Eligibility for an annual performance bonus
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement savings plan
• Career growth opportunities within a leading luxury fashion house
• The opportunity to work in a high-visibility boutique environment with a collaborative and dynamic team culture.

Key Responsibilities

POLICIES & PROCEDURES

• Manage the cascading of retail operation manuals with effective training of the store team
• Ensure proper control over the execution of Retail Operation policies and procedure and act as guarantor of their implementation.

STOCK EFFICIENCY AND PRODUCT FLOWS

• Ensure effective organization of sellable products in the store to better support the sales process and minimize client waiting time.
• Ensure the ordering process and the management of not sellable products such as no-core material (stationary and packaging) and uniforms to guarantee proper brand representation while optimizing costs.
• Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service.
• Ensure the omnichannel related activities (ship from store, buy on behalf, click and reserve etc.) are thoroughly followed up according to the agreed service level and suggest improvements where needed.
• Systems Proficiency: Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, Microsoft Office etc.) to streamline store front-end and back-end activities. Train and support the store team in the effective use of these tools to enhance efficiency and productivity.

INVENTORY

• Guarantee regular execution of cycle counts and stock-takes involving the store team and defining clear roles and responsibilities in the process.
• Ensure proper reconciliation of stock discrepancies and promptly sharing any stock loss, stolen cases and abnormal stock adjustment cases for approval.
• Define action plans to improve performance contemplating loss prevention activities and regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.).

BEFORE AND AFTER SALES PRODUCT MANAGEMENT

• Implement solid control over merchandise promptly identifying defective or damaged items.
• Ensure proper product handling and care to avoid damages and missed sales opportunities.
• Assist the team members in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care.

CASH MANAGEMENT AND ADMINISTRATIVE TASKS

• Oversee the audits of POS usage and back-office activities to ensure compliance to global and local procedures and consistency in the use of the System (sales report, cash drop, returns, refunds, void transactions, discounts, gifts, deposits, credit notes etc.).
• Support the Store Manager with the Monitoring of retail costs for back-end activities, guarantee alignment with budget, identify potential saving opportunities and provide recommendations in process and organization.

SECURITY & MAINTENANCE

• Oversee collateral activities (cleaning and security) to ensure service level up to company standards
• Ensure the colleagues uses company assets and facilities with full respect and care and promptly inform maintenance team (ticketing) of maintenance needs.
• Stay informed of specific Loss Prevention challenges and collaborate with relevant departments to address and resolve them.

TEAM

• Train, nurture and motivate the team to achieve the highest level of efficiency creating a stimulating and result oriented work environment
• Add value to the hiring and onboarding of all BOH teams, while educating and training them on operational standards and inventory management.

CORE COMPETENCIES

• Strategic Mindset: Develops and implements long-term strategies to align store organization with performance goals, prioritizing effective changes to anticipate future operational needs
• Operational Mastery: Expertise in managing back-of-house operations, ensuring compliance with guidelines, and optimizing workflows to support seamless store functions and enhance client experience.
• Inventory and Stock Management: Strong ability to maintain accurate inventory, oversee stockroom organization, and implement effective stock flow practices to minimize wait times and maximize availability.
• Loss Prevention and Compliance: Competence in creating and supervising the execution of action plans for loss prevention, conducting audits, and addressing stock-related challenges in collaboration with relevant departments.
• Leadership and Team Development: Inspires, mentors, and empowers the team to foster a high-performance, result-oriented, and collaborative work environment.
• Client-Centric Approach: Skilled in managing before-and-after-sales processes, ensuring meticulous product handling, and delivering exceptional client care.
• Communication Skills: Ability to establish an effective dialogue with each corporate function and external stakeholders (clients included)

How We Are

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.