Store Operations Manager (GM)

Insomnia Cookies LLC; Warrensburg (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the sweet indulgence market is seeking a dynamic Store Operations Manager to lead its Warrensburg location. This role offers a unique opportunity to join a vibrant team focused on exceptional customer service and operational excellence. With a strong emphasis on training and professional growth, you will have the chance to shape a diverse team while ensuring the highest standards of food quality and cleanliness. The company fosters a fun and entrepreneurial culture, making it an exciting place to work. If you are passionate about hospitality and ready to make a significant impact, this position is perfect for you.

Benefits

Competitive base + monthly bonus

Cellphone data plan stipend

Comprehensive benefits coverage

401K with contribution match

Paid vacation and personal days

Enrollment in Cookie College

Free cookies and swag

Qualifications

• 3+ years of management experience in a restaurant or retail setting.
• Strong leadership skills with a focus on customer service.

Responsibilities

• Hire, coach, and develop a diverse part-time staff.
• Lead service components including food quality and customer engagement.
• Manage inventory and execute local marketing initiatives.

Skills

Management Experience

Customer Service

Leadership

Technical Acumen

Hospitality

Tools

MS Outlook

MS Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country and we are actively hiring aStore Operations Manager (GM)for our downtown Warrensburg, MO location. If you are a hospitality focused retail/restaurant leader looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success... WE WANT TO TALK TO YOU!!

Comp & Sweet Position Perks:

1. a competitive base + monthly bonus compensation package.
2. a $50.00 per month cellphone data plan stipend.
3. excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
4. 401K with contribution match.
5. 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
6. Enrollment in our Cookie College learning/training platform.
7. free cookies, awesome swag and so much more!

Job Duties & Position Focus:

1. Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
2. Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
3. Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
4. Manage and audit inventory to maintain proper controls.
5. Create and execute fun, local marketing drops.
6. Create and drive in-store recognition programs/contests.

What we seek:

1. 3+ years of management/leadership experience in a restaurant or retail establishment.
2. Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
3. Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
4. An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
5. A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
6. Familiarity with using commercial convection ovens - a plus.