Store Operations Manager (GM)

Insomnia Cookies; Flagstaff (AZ); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Insomnia Cookies is hiring a Bakery Operations Manager to lead a high-energy team in our Flagstaff bakery. You’ll own daily operations, coach staff, and drive guest satisfaction while hitting sales and efficiency targets.

You’ll hire, develop and lead Shift Leaders, Cookie Crew, and Delivery Drivers in a fast-paced, late-night environment, ensuring top-quality cookies and a welcoming guest experience.

Competenze

• This is a hands-on leadership role.
• You’ll hire and develop great people and coach your team.
• You’ll own the day-to-day bakery operation and performance.

Mansioni

• Own the day-to-day operation of the bakery, ensuring shifts are staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing the needs of your team with the needs of the business.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain strong operational routines and quickly address gaps when standards aren’t being met.
• Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers.
• Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable.
• Provide consistent coaching and real-time feedback that helps your people grow and get better.
• Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems.

Descrizione del lavoro

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly \"Imagining What’s Possible\"!

ABOUT THE ROLE:

As a Bakery Operations Manager at Insomnia Cookies, you’re not just managing a bakery. You’re building a team, creating the experience our guests come back for and owning the results of your business.

You’re the leader, setting the standard for your team, your guests, your cookies, and your results. You’ll hire and develop great people, create an environment where they can thrive, deliver an exceptional guest experience, and drive the sales and operational results your bakery is expected to achieve.

This is a hands-on leadership role. You’ll be actively engaged in the day-to-day operation, know your business, understand what drives performance, and take action to hit your sales targets and improve results. That means coaching and developing your team, leading through busy late-night rushes, connecting with guests, and finding new ways to grow your business.

If you love developing people, driving results, delivering great experiences, and making things happen in a fast-paced environment, you’ll fit right in. And as Insomnia grows, you’ll have plenty of opportunity to grow with us.

WHAT YOU’LL DO:

Operational Execution

• Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing the needs of your team with the needs of the business.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain strong operational routines and quickly address gaps when standards aren’t being met.

Guest Experience

• Bring our Always Warm promise to life, creating a bakery experience that feels welcoming, energetic, and unmistakably Insomnia.
• Set the standard for genuine hospitality and coach your team to deliver friendly, fast, and memorable service on every shift.
• Stay close to the guest experience, recognize opportunities to make it better, and take action when we miss the mark.

Talent & Team Development

• Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers.
• Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable.
• Provide consistent coaching and real-time feedback that helps your people grow and get better.
• Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems.
• Build a strong talent pipeline and create opportunities for team members to grow their careers with Ins