Store Operations Manager #92 - Chattanooga, TN

Academy Sports + Outdoors; Chattanooga (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated and experienced Store Manager to oversee operations and lead a dynamic team. This full-time position offers an opportunity to drive operational excellence and achieve sales targets in a fast-paced retail environment. The ideal candidate will possess strong supervisory skills, a customer-centric approach, and a knack for problem-solving. Join a workplace that values commitment and growth, and play a key role in shaping the customer experience while ensuring compliance with all regulations. If you’re passionate about retail and leadership, this is the perfect opportunity for you.

Qualifications

• 3+ years of relevant experience in a supervisory role.
• Ability to lead teams and drive operational excellence.

Responsibilities

• Manage store operations and ensure operational excellence.
• Supervise team members to deliver excellent customer service.
• Develop strategies to meet operational goals.

Skills

Supervisory Skills

Customer Service Orientation

Problem Solving

Communication Skills

Business Acumen

Analytical Skills

Report Writing

Mathematical Skills

Education

Bachelor's Degree in Related Field

Tools

Inventory Systems

Microsoft Office

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education: Bachelor's degree in related field preferred.

Work Experiences:

1. At least three years of relevant work experience required.
2. Demonstrated success in leading departments of up to 40 people to drive operational excellence and sales targets.

Other Requirements:

• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify for and maintain an FOID card (Illinois only).

Skills:

• Exceptional supervisory and management skills; ability to coach team members effectively; leads by example to drive team performance.
• Excellent customer service orientation.
• Effective problem solving and communication skills.
• Strong business acumen with understanding of market, competition, and profitability targets.
• Ability to analyze and interpret business and regulatory information.
• Clear and persuasive communication skills, active listening.
• Proficiency in report writing, presentations, and use of software including inventory systems, payroll, and Microsoft Office.
• Basic mathematical skills and ability to follow instructions accurately.

Key Responsibilities:

• Manage overall store operations and ensure operational excellence.
• Participate in personnel decisions including hiring, training, discipline, and development.
• Supervise and provide oversight to team members to ensure excellent customer service.
• Develop strategies to meet operational goals and manage staffing and scheduling.
• Improve workforce productivity and efficiency through process improvements.
• Ensure compliance with sales, safety, and security regulations.
• Oversee departmental standards and store standards adherence.
• Supervise delegated tasks and participate in store walks and feedback implementation.
• Audit firearm sales for compliance, including completing ATF Form 4473 and background checks.
• Complete required firearms sales and leadership training.
• Manage team member lifecycle including hiring, onboarding, and coaching.
• Enforce company policies, procedures, and safety rules.
• Adhere to management work hours and policies.
• Perform other duties as assigned.

Physical Requirements & Attendance:

• Must be able to talk, hear, stand, walk, sit, and use hands frequently.
• Occasionally climb, balance, stoop, kneel, crouch, crawl, and lift up to 25 pounds.
• Vision abilities include close, distance, peripheral, depth perception, and focus adjustment.

Full-time position.

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate based on race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or other protected categories.