Store Operations Manager #268 - Lubbock South - Lubbock, TX

Academy Sports + Outdoors; Lubbock (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in the sports and outdoors sector is seeking an Operations Manager to oversee store operations and drive team performance. The ideal candidate will have a strong background in management, excellent communication skills, and a commitment to operational excellence. This full-time position requires a bachelor's degree and relevant experience, with responsibilities including staff supervision, compliance with regulations, and strategic planning to enhance customer satisfaction and profitability.

Qualifications

• At least three years of relevant experience required.
• Proven success in leading departments of up to 40 people.
• Must meet federal and state requirements for selling firearms.

Responsibilities

• Manage overall store operations and ensure operational excellence.
• Participate in hiring, training, and development of the Operations team.
• Develop strategies to meet operational goals.

Skills

Supervisory skills

Customer service orientation

Problem-solving

Communication

Business acumen

Analytical skills

Decision-making

Mathematical proficiency

Education

Bachelor's degree in a related field

Tools

Inventory software

Order processing systems

Payroll systems

Microsoft Office

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our purpose is to make it easier for everyone to enjoy more sports and outdoors activities. The Operations Manager position is responsible for the overall management and execution of operational excellence across the entire store, with a focus on supervising and managing team members in store operations, including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. This role involves directing activities through subordinate team leads and employees, effectively driving overall store performance through supervision, communication, and coordination. The Operations Manager leads the team to achieve goals that impact customer satisfaction, store profitability, and align with Academy's purpose.

Job Description:

Education:

• Bachelor's degree in a related field preferred.

Work Experience:

• At least three years of relevant experience required.
• Proven success in leading departments of up to 40 people to drive operational excellence and meet sales targets.

Other Requirements:

• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify for/maintain FOID card (Illinois only).

Skills:

• Exceptional supervisory and management skills; ability to coach team members effectively and lead by example.
• Excellent customer service orientation.
• Strong problem-solving and communication skills.
• Business acumen with understanding of market, competition, and profitability targets.
• Ability to analyze and interpret business-related information.
• Effective verbal and written communication skills.
• Ability to make timely decisions using common sense and reasoning.
• Working knowledge of inventory software, order processing, payroll systems, and Microsoft Office.
• Proficiency in basic mathematical computations.

Key Responsibilities:

• Manage overall store operations and ensure operational excellence.
• Participate in personnel decisions including hiring, training, and development of the Operations team.
• Provide daily supervision to Team Leads and other staff to ensure exceptional customer service.
• Develop strategies to meet weekly and monthly operational goals, including staffing and scheduling.
• Manage workforce productivity and process improvement initiatives.
• Ensure compliance with sales, safety, and security regulations.
• Supervise the execution of assignments delegated by the Store Director.
• Participate in store walks with leadership and implement feedback.
• Audit firearm sales in compliance with laws, including completing ATF Form 4473 and background checks.
• Complete required certifications for firearms sales and power industrial trucks.
• Participate in Academy Leadership University.
• Oversee the talent lifecycle, including hiring, onboarding, and coaching.
• Enforce company policies, procedures, and safety rules.
• Adhere to work hours and management policies.
• Perform other duties as assigned.

Physical Requirements & Attendance:

• Regularly talk, hear, stand, walk, sit, and use hands.
• Occasionally climb, balance, stoop, kneel, crouch, crawl, and lift up to 25 pounds.
• Specific vision abilities required include close, distance, peripheral, and depth perception.

Full-time position.

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate based on race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other protected category.