Store Operations Manager

CubeSmart; Dracut (MA); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

CubeSmart is seeking a Store Operations Manager to oversee daily store performance, customer service, leasing processes, and budgeting for storage facilities. You will ensure a clean, safe, and well-maintained store environment while meeting sales targets and managing invoices and auctions.

In this role you will lead a team, coordinate with maintenance, and deliver a standout customer experience while supporting growth and operational efficiency across locations in the U.S.

Formación

• Experience delivering high-quality customer service to a diverse client base.
• Positive, outgoing personality with a customer-first mindset.
• Strong operational focus with a self-driven attitude.
• Basic computer skills including MS Office.
• Ability to work Saturdays.
• Access to a personal vehicle with valid license and insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.

Responsabilidades

• Develop and maintain customer relationships by identifying storage needs and providing solutions.
• Interact face-to-face with customers and deliver excellent service.
• Meet monthly sales goals and store metrics.
• Walk the property to perform daily tasks, show units, and manage leasing and payments.
• Process invoices, manage reports, and auctions.
• Oversee store budget and inventory.

Conocimientos

Customer service

Self-motivation

MS Office

Saturday availability

Driver's license

Physical stamina

Descripción del empleo

Overview

At CubeSmart, our culture makes the difference.

that counts, we are saying “you count”

Responsibilities

• Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

Overview

At CubeSmart, our culture makes the difference.

when we say it’s what inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.

The Store Operations Manager Is Responsible For

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You’ll Love Working Here Because

YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Qualifications

Job Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

The hourly rate for this role is $21.21-$23.19, based on experience

• Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.