Store Operations Leader: Service & Performance

Domino's; Moyock (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino's Moyock, NC is seeking a General Manager to lead store operations, drive exceptional customer service, and ensure strong team performance and financial results.

You will be responsible for building a high-performing team, maintaining operational excellence, and upholding Domino’s brand standards every day. The role involves directing daily operations, managing labor and costs, ensuring food safety, training staff, and analyzing sales trends to increase revenue.

Qualifications

• Previous management experience in food service, retail, or hospitality.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and make quick decisions.
• Basic math and computer skills for scheduling, inventory, and reporting.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations, including opening/closing procedures, food preparation, delivery logistics, and customer service.
• Ensure compliance with operational standards, safety protocols, and food quality guidelines.
• Maintain a clean, organized, and safe environment for customers and employees.
• Recruit, hire, train, and develop team members and shift leaders.
• Create weekly schedules that balance labor costs with business needs.
• Coach and motivate staff to deliver excellent service and maintain high morale.
• Conduct performance evaluations and address disciplinary issues when necessary.
• Ensure every customer receives fast, friendly, and accurate service.
• Resolve customer concerns with professionalism and urgency.
• Monitor service metrics such as delivery times, order accuracy, and customer satisfaction.
• Manage store budget, labor costs, food costs, and inventory.
• Analyze sales trends and implement strategies to increase revenue.
• Complete daily, weekly, and monthly financial reporting.
• Protect company assets and ensure proper cash handling procedures.
• Enforce Domino’s policies, local/state regulations, and health department standards.
• Maintain proper documentation for food safety, employee files, and operational logs.
• Ensure all equipment is maintained and issues are addressed promptly.

Skills

Leadership

Communication

Problem-solving

Scheduling

Tools

Scheduling software

Job description

Domino's Moyock, NC is seeking a General Manager to lead store operations, drive exceptional customer service, and ensure strong team performance and financial results.

You will be responsible for building a high-performing team, maintaining operational excellence, and upholding Domino’s brand standards every day. The role involves directing daily operations, managing labor and costs, ensuring food safety, training staff, and analyzing sales trends to increase revenue.