Store Operations Leader — Guest Experience & Growth

Joseph's Classic Market; Florida; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental and Vision Insurance

401(k) Plan

Paid Time Off & Personal Days

20% Employee Discount

Bonus Programs for Management

Job summary

Joseph’s Classic Market is seeking an Assistant Director of Store Operations to partner with the Director to lead daily store operations, drive guest satisfaction, and maintain high standards across departments. The role acts as the store’s second-in-command and steps in when the Director is unavailable.

The position focuses on coaching teams, monitoring key performance metrics, and ensuring smooth labor, inventory, and safety practices while supporting storewide initiatives and budget adherence.

Qualifications

• Minimum 3 years of supervisory or assistant management experience in grocery, food retail, or hospitality
• Strong knowledge of retail operations, customer service, and team leadership
• Ability to coach, motivate, and hold employees accountable in a fast-paced environment
• Experience with labor scheduling, payroll, inventory, or expense management
• Strong communication, organization, decision-making, and problem-solving skills
• ServSafe Manager Certification or ability to obtain
• Flexible availability, including weekends, evenings, and holidays
• Bilingual in English and Spanish preferred

Responsibilities

• Lead daily store operations across all departments and act as second-in-command to the Director of Store Operations
• Coach and develop department managers and teams to promote a guest-focused culture
• Support recruiting, onboarding, training, and employee development
• Monitor attendance, performance, labor, inventory, and expense metrics
• Ensure compliance with food safety, OSHA, and company requirements
• Maintain clear communication between store leadership and department teams
• Partner with HR, Marketing, Merchandising, and Operations on storewide initiatives
• Oversee guest experience and merchandising plans

Skills

Supervisory experience

Retail leadership

Guest service

Communication

Bilingual English/Spanish

Tools

Labor scheduling software

Payroll knowledge

Inventory management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Director of Store Operations

Full Time GM/AGM Mgmt Palm Beach County, FL, US

30+ days ago Requisition ID: 3857

Are you a hands-on retail leader who thrives on developing teams, solving problems, and creating an exceptional store experience?

The Assistant Director of Store Operations partners with the Director of Store Operations to lead daily store operations, team performance, and guest service. Serving as the store’s second-in-command, this role helps maintain high standards across every department, supports financial and operational goals, and builds a positive, accountable workplace culture. The Assistant Director of Store Operations also steps in as the acting store leader when the Director of Store Operations is unavailable.

Growth & Development

At Joseph’s Classic Market, we believe strong leaders are developed through hands-on experience, mentorship, and exposure to all areas of the business. This position provides the opportunity to strengthen leadership, financial, merchandising, and operational skills while preparing for future advancement within our growing organization.

Key Responsibilities:

• Store Operations
  • Support daily operations across all departments, including Deli, Produce, Meat, Seafood, Grocery, Bakery, Kitchen, Prepared Foods, Pizza, Wine & Cheese, and Front End
  • Help maintain operational efficiency, cleanliness, consistency, and store readiness
  • Conduct store walkthroughs to monitor merchandising, freshness, sanitation, and presentation standards
  • Complete opening and closing responsibilities while ensuring store safety and security
  • Serve as acting store leader in the absence of the Director of Store Operations
• Assist in leading department managers and supporting their teams
• Provide coaching, feedback, and guidance to promote a productive, guest-focused culture
• Support recruiting, hiring, onboarding, training, and employee development of team members
• Monitor attendance, performance, and workplace expectations
• Assist with performance discussions and corrective action when necessary
• Monitor sales, labor, shrink, inventory, and other key performance measures
• Support employee scheduling, payroll preparation, and budget compliance
• Identify opportunities to improve efficiency, control expenses, and reduce waste
• Guest Experience
  • Lead by example in providing exceptional service and hospitality
  • Address guest questions and concerns promptly and professionally
  • Support sampling, promotional events, and guest engagement programs
• Support merchandising plans, promotional displays, and seasonal resets
• Partner with department teams to maintain fresh, fully stocked, and visually appealing displays
• Ensure product rotation, pricing, signage, and labeling standards are followed
• Compliance & Safety
  • Support compliance with food safety, OSHA, labor, and company requirements
  • Assist with inspections, audits, and required documentation
  • Reinforce loss prevention, workplace safety, and emergency procedures
• Maintain clear communication between store leadership and department teams
• Communicate company priorities, procedures, and operational updates
• Partner with HR, Marketing, Merchandising, and Operations on storewide initiatives

Qualifications:

• Minimum 3 years of supervisory or assistant management experience in grocery, food retail, or hospitality
• Strong knowledge of retail operations, customer service, and team leadership
• Ability to coach, motivate, and hold employees accountable in a fast-paced environment
• Experience with labor scheduling, payroll, inventory, or expense management
• Strong communication, organization, decision-making, and problem-solving skills
• ServSafe Manager Certification or ability to obtain
• Flexible availability, including weekends, evenings, and holidays
• Bilingual in English and Spanish preferred

Physical & Work Environment

This position is performed in a fast-paced retail grocery environment and requires frequent walking throughout the store, standing for extended periods, and regularly working alongside employees and guests. The Assistant Director of Store Operations works across multiple departments and must be comfortable in refrigerated, freezer, kitchen, receiving, and outdoor areas. Bending, reaching, lifting, and moving products or equipment may be required throughout the shift.

Why Join Joseph's Classic Market?

As Assistant Director of Store Operations, you’ll play an important role in developing teams, supporting daily operations, and maintaining the quality and service standards that set Joseph’s Classic Market apart. You’ll gain experience across every area of store leadership while contributing directly to the success of the store.

Benefits Include:

• Competitive Pay
• Health, Dental and Vision Insurance
• 401(k) Plan
• Paid Time Off & Personal Days
• 20% Employee Discount
• Bonus Programs for Management

We’d Love to Tell You More.

If you have questions about the position, leadership opportunities, or what it’s like to help lead one of our stores, we encourage you to reach out. We’re always happy to share more about how you can learn, grow, and build your career with Joseph’s Classic Market.

As part of our hiring process, we ask all candidates to complete a brief Predictive Index (PI) assessment. This helps us understand your strengths and how you may thrive within our team.

Interview Process
At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.

Employment Eligibility
Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.