Store Operations Leader — General Manager

Domino's; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Domino's in Durham, NC, is seeking a General Manager to lead a team of delivery drivers and CSRs, oversee daily operations, scheduling, and financial tasks. The GM will ensure orders are expedited, deposits and inventories are completed accurately, and the store runs according to Domino’s standards.

The role requires strong customer service, dispute resolution, and the ability to read P&L statements, while maintaining grooming and appearance standards.

Qualifications

• Experience leading a team in a fast-paced store or restaurant environment.
• Ability to manage cash deposits and nightly inventory tasks.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Oversee end-of-day bank deposits and nightly inventory counts.
• Ensure opening procedures set up the store to receive orders on time.
• Foster urgency and maintain store operations per Domino’s standards.
• Communicate with managers and staff about any issue impacting operations.
• Plan product and ingredient needs for commissary and beverage delivery bi-weekly.
• Train staff on store operations and procedures.
• Create and maintain employee schedules based on labor needs.
• Collect payments and receipts from drivers at shift end.
• Resolve disputes to turn unhappy customers into returning customers.
• Ensure delivery vehicles pass inspection and are roadworthy.
• Route drivers to maximize service while maintaining on-time orders.
• Read and understand P&L ledger.

Skills

Leadership

Team coordination

Customer service

Scheduling

Dispute resolution

Communication

Job description

Domino's in Durham, NC, is seeking a General Manager to lead a team of delivery drivers and CSRs, oversee daily operations, scheduling, and financial tasks. The GM will ensure orders are expedited, deposits and inventories are completed accurately, and the store runs according to Domino’s standards.

The role requires strong customer service, dispute resolution, and the ability to read P&L statements, while maintaining grooming and appearance standards.