Store Operations Leader & Customer Experience

Reiss Limited; California; On-site; USD 50,000 - 75,000; Full time

Job summary

Reiss Limited is seeking an experienced Assistant Manager to support higher-level management and ensure efficient operations and customer satisfaction.

You will lead, organize, and solve problems while mentoring staff and aligning with company policies. The role emphasizes data analysis, budgeting, and strong customer service acumen, with a focus on developing processes and nurturing client relationships.

Qualifications

• 3+ years' experience in an Assistant Manager or similar role.
• Significant recruitment experience is an asset.
• Excellent knowledge of financial and customer service principles and practices.
• Good knowledge of data analysis procedures.
• Good practical experience with MS Office.
• Strong leadership, organizational and problem-solving skills.
• Analytical mind with good math skills.
• Good interpersonal and communication skills.
• BSc or BA degree in business administration; MSc or MA degree will be a bonus.

Responsibilities

• Support managers in organizing, planning and implementing strategy.
• Organize daily activities and ensure schedules and objectives are met.
• Interact with customers and learn their needs and specifications.
• Manage, supervise and support the personnel.
• Monitor operating costs, budgets and resources.
• Analyze and interpret data and prepare reports on the analysis results.
• Manage recruitment process and training & development.
• Ensure adherence to company’s policies and guidelines.

Skills

Leadership

Organizational skills

Problem solving

Interpersonal communication

Data analysis

Recruitment

Financial principles

Education

BSc/BA in business administration

MSc/MA degree

Tools

MS Office

Job description

What’s the role about?

As part of our Store team, you’ll be joining our Desert Hills Outlet, on a full-time basis as our Assistant Manager, who is responsible for supporting the day-to-day running of the concession and motivating team members to ensure all sales and operational goals are met and exceeded.

Who you are

• You’ll have previous experience within a premium or luxury retail environment
• Experienced in supervising and guiding a team
• Have excellent communication and interpersonal skills
• Have excellent organizational and decision-making skills
• Ability to work under pressure

What you’ll be doing

• Delivering an exceptional customer service experience
• Supporting the opening and closing of the Store
• Inspiring the team to ensure sales targets are continuously met
• Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
• Assisting the management team in leading the team to meet KPIs for the store

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing Perks
• Wellbeing and Financial support through our Employee Assistance Program
• Best in market healthcare options
• Employee referral scheme
• Career development opportunities
  

If you want to start your story at Reiss as our Assistant Store Manager, don’t miss out - apply now!

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.