Store Operations Lead - Retail & Customer Experience

R301US Hibbett Retail, Inc.; Columbia (MS); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Columbia, Mississippi is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence. This role involves supervising staff, merchandising, scheduling, and safeguarding assets in a fast-paced retail environment.

The ideal candidate has 1-3 years of customer service experience and a passion for leading teams while ensuring profitability and guest satisfaction at every visit.

Qualifications

• Experience working in retail environments, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced setting and lead a team.

Responsibilities

• Assist the Store Manager in controlling assets and daily operations.
• Consult with Store Manager to develop action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide extraordinary customer service and promote merchandise.
• Ensure inventory levels and sales metrics support profitability.
• Assist in recruiting, training, and evaluating store personnel.

Skills

Retail experience

Customer service

Team leadership

Attention to detail

Job description

Hibbett I City Gear in Columbia, Mississippi is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence. This role involves supervising staff, merchandising, scheduling, and safeguarding assets in a fast-paced retail environment.

The ideal candidate has 1-3 years of customer service experience and a passion for leading teams while ensuring profitability and guest satisfaction at every visit.