Store Operations Lead: Guest Experience & Coaching

The TJX Companies, Inc.; Maryland; On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Dental coverage

Vision coverage

HSA

Job summary

The TJX Companies, Inc. HomeGoods division in Abingdon, MD is seeking a customer-focused team member to help create a positive shopping experience and coach Associates. You will support opening/closing procedures and ensure adherence to company policies in a fast-paced store environment.

The role requires flexibility (nights and weekends), teamwork, and the ability to respond to changing directions. Starting pay ranges from $17.25 to $17.75 per hour with a competitive benefits package.

Qualifications

• 1 year retail, 6 months leadership experience
• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. HomeGoods division in Abingdon, MD is seeking a customer-focused team member to help create a positive shopping experience and coach Associates. You will support opening/closing procedures and ensure adherence to company policies in a fast-paced store environment.

The role requires flexibility (nights and weekends), teamwork, and the ability to respond to changing directions. Starting pay ranges from $17.25 to $17.75 per hour with a competitive benefits package.