Store Operations Lead — Flexible Hours

HoneyBaked Ham Co; Columbia (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Fun and casual environment

Flexible hours

Career growth with a premier brand

Job summary

Honey Baked Ham Company LLC in Columbia, SC, is seeking a Store Supervisor to oversee daily store operations, staff development and customer service. This full-time role reports to the store manager and supports all facets of service, production, and compliance in a fast-paced retail environment.

You will hire and train associates, supervise front and back-of-house teams, execute opening/closing procedures, manage labor, monitor quality and sanitation, and contribute to merchandising and

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Good understanding of a production facility operations - equivalent to 1-2 years' work experience.
• Valid driver's license and reliable transportation to assist with catering orders/deliveries.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions i.e banking and scheduling meeting.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Skills

Store Operations

Hiring & Training

Front & Back of House

Administrative Tasks

Coaching

Opening/Closing

Labor Management

Production & Quality

Sanitation

FIFO Rotation

Customer Service

Catering & Gifting

Merchandising

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Honey Baked Ham Company LLC in Columbia, SC, is seeking a Store Supervisor to oversee daily store operations, staff development and customer service. This full-time role reports to the store manager and supports all facets of service, production, and compliance in a fast-paced retail environment.

You will hire and train associates, supervise front and back-of-house teams, execute opening/closing procedures, manage labor, monitor quality and sanitation, and contribute to merchandising and