Store Operations Lead — Customer Experience & Merchandising

R301US Hibbett Retail, Inc.; Nogales (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Hibbett Retail, Inc. in Nogales, AZ is hiring an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across product areas and help drive selling, restocking, merchandising, scheduling, and training.

The role emphasizes leadership in the Store Manager's absence, adherence to company policies, and delivering outstanding service to every customer during peak periods.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail and multi-tasking ability.
• Team-player with passion for customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Help establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume store responsibilities in Store Manager's absence.
• Assist in recruiting, training, and evaluating store personnel.
• Provide guidance to employees and customers across departments when needed.
• Monitor inventory, sales statistics and expenses to ensure profitability.
• Direct staff to complete department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure high-quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager's responsibilities.
• Deliver extraordinary customer service per the customer service manual, including assisting customers during peak periods.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced work

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. in Nogales, AZ is hiring an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across product areas and help drive selling, restocking, merchandising, scheduling, and training.

The role emphasizes leadership in the Store Manager's absence, adherence to company policies, and delivering outstanding service to every customer during peak periods.