Store Operations Lead: Build Teams, Elevate Service

Domino's; Moyock (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino's in Moyock, NC is seeking a General Manager to lead store operations, build a high-performing team, and uphold brand standards daily. You will manage opening/closing, food prep, delivery logistics, scheduling, and budgeting, while coaching staff, ensuring safety, and driving customer satisfaction.

This role requires strong leadership, problem-solving, and the ability to make quick decisions in a fast-paced environment.

Qualifications

• Previous management experience in food service, retail, or hospitality.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and computer skills for scheduling and reporting.
• Valid driver's license.

Responsibilities

• Oversee daily store operations, including opening/closing procedures, food preparation, delivery logistics, and customer service.
• Ensure compliance with Domino’s operational standards, safety protocols, and food quality guidelines.
• Maintain a clean, organized, and safe environment for both customers and employees.
• Recruit, hire, train, and develop team members and shift leaders.
• Create weekly schedules that balance labor costs with business needs.
• Coach and motivate staff to deliver excellent service and maintain high morale.
• Conduct performance evaluations and address disciplinary issues when necessary.
• Ensure every customer receives fast, friendly, and accurate service.
• Resolve customer concerns with professionalism and urgency.
• Monitor service metrics such as delivery times, order accuracy, and customer satisfaction.
• Manage store budget, labor costs, food costs, and inventory.
• Analyze sales trends and implement strategies to increase revenue.
• Complete daily, weekly, and monthly financial reporting.
• Protect company assets and ensure proper cash handling procedures.
• Enforce Domino’s policies, local/state regulations, and health department standards.
• Maintain proper documentation for food safety, employee files, and operational logs.
• Ensure all equipment is maintained and issues are addressed promptly.

Skills

Store management

Team leadership

Customer service

Budgeting

Scheduling

Food safety

Communication

Problem-solving

Driver's license

POS systems

Tools

POS systems

Job description

Domino's in Moyock, NC is seeking a General Manager to lead store operations, build a high-performing team, and uphold brand standards daily. You will manage opening/closing, food prep, delivery logistics, scheduling, and budgeting, while coaching staff, ensuring safety, and driving customer satisfaction.

This role requires strong leadership, problem-solving, and the ability to make quick decisions in a fast-paced environment.