Store Operations & Insights Lead

Accurate Personnel; San Bernardino (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Accurate Personnel LLC in the United States is seeking a Store Support Manager to analyze service-center performance, identify trends, and report insights to upper management. You will support nationwide goals and ensure clear communication between stores, warehouses, and operations teams.

You will monitor progress, build and update Excel reports, collaborate with Logistics, Warehousing, and Inventory Control, and drive process improvements to reduce costs and boost service levels.

Qualifications

• 2–4 years of relevant experience preferred.
• Strong knowledge of data analysis and forecasting.
• Advanced Excel proficiency and familiarity with relational databases (e.g., Business Objects, Business Intelligence, Access).

Responsibilities

• Monitor nationwide goals and track progress across service centers.
• Analyze operational data to identify trends and issues.
• Review root causes for missed delivery times, routing issues, warehouse constraints, weather impacts, and stocking limitations.
• Provide bi-weekly updates and immediate escalation of urgent issues to General Managers and Regional Managers.
• Track operational trends using data logged by Control Tower Specialists, including discrepancies, store concerns, capacities, and service levels.
• Utilize or help develop new analytical tools to improve reporting speed and accuracy.
• Recommend process improvements to reduce costs and enhance service performance.
• Partner with Logistics, Warehousing, Inventory Control, Operations, and Project Management to support data-driven decision-making.
• Manage the Store Support Command Center, ensuring all tasks, issues, and open items are resolved promptly.
• Ensure efficient communication between the Command Center, warehouses, and store operations teams, including logging information and issuing daily reports.

Skills

Advanced Excel

Data analysis

Pivot tables

Communication

Leadership

Tools

Business Objects

Access

BI tools

Job description

Accurate Personnel LLC in the United States is seeking a Store Support Manager to analyze service-center performance, identify trends, and report insights to upper management. You will support nationwide goals and ensure clear communication between stores, warehouses, and operations teams.

You will monitor progress, build and update Excel reports, collaborate with Logistics, Warehousing, and Inventory Control, and drive process improvements to reduce costs and boost service levels.