Store Operations & Customer Experience Associate

The TJX Companies, Inc.; Baraboo (WI); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation program

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc.—TJ Maxx in Baraboo, WI—is hiring to deliver an exceptional customer experience in a fast-paced store environment. You will engage with customers, process transactions, promote credit and loyalty programs, and help maintain clean, organized merchandise presentation on the sales floor.

We value teamwork, integrity, and a positive store culture. The role supports diverse areas of the store and requires flexibility to meet business needs, including multi-tasking and adapting

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Detail-oriented

Flexibility

Teamwork

Job description

The TJX Companies, Inc.—TJ Maxx in Baraboo, WI—is hiring to deliver an exceptional customer experience in a fast-paced store environment. You will engage with customers, process transactions, promote credit and loyalty programs, and help maintain clean, organized merchandise presentation on the sales floor.

We value teamwork, integrity, and a positive store culture. The role supports diverse areas of the store and requires flexibility to meet business needs, including multi-tasking and adapting