Store Operations Coordinator

Lids; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Employer-paid benefits (disability, L&

Paid Time Off

Employee discount

Career development programs

Collaborative team environment

Early Wage Access

Job summary

Lids is seeking a Store Operations Coordinator to streamline retail workflows across 1,200+ stores from our Indianapolis headquarters. You will coordinate wage management, merchandising, promotional planning, and cross‑department projects to boost efficiency and field morale.

The ideal candidate has retail or event-management experience, strong Excel/MS Office skills, and the ability to multitask in a fast-paced environment. This on-site role offers competitive benefits.

Qualifications

• Prior retail, business management, or event management experience.
• Excellent communication and interpersonal skills.
• Intermediate to advanced Excel and MS Office skills.

Responsibilities

• Partner with leaders to support 1200+ stores across the network.
• Distribute global communications from corporate to field leaders.
• Design and maintain store-level communication portal with departments.
• Support cross-department collaboration to improve efficiency.
• Build vendor partnerships for Lids branded merchandise.
• Monitor data flow and requests to ensure field needs are met.

Skills

Retail operations

Communication skills

Organizational skills

Problem solving

Team player

Adaptability

Attention to detail

Multitasking

Education

Bachelor’s Degree or equivalent Work Experience

Tools

MS Office

Excel

Job description

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Brief Description

About Our Company
At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

General Position Summary

The Store Operations Coordinator drives the efficiency of all retail operations through communication between Lids corporate office and the field organization (our stores). This person contributes to and organizes all projects impacting Lids retail employees, including wage management, visual merchandising, promotional planning and more. The Store Operations Coordinator works closely with all departments in the business to ensure productivity in all stages of the project life cycle. The ideal teammate is self-motivated and a skilled multitasker and communicator who has a passion for the retail industry.

Principal Duties And Responsibilities

• Partner with leaders from throughout the company to ensure cross-departmental collaboration to support 1200+ stores.
• Send all global communications from corporate to field leaders to include memos, corporate announcements, and departmental reports.
• Design and maintain store-level communication portal, as well as partner with all applicable departments and associates to ensure current, accurate information.
• Participate in cross-departmental collaboration to continue to find ways to improve efficiency and strengthen culture.
• Participate, oversee, and facilitate meetings, including taking notes on action items and following through on the takeaways.Build vendor partnerships to manage and supply Lids branded merchandise to the field and corporate office.
• Monitor flow, quality, and quantity of data, projects, and requests for information going to the field, to ensure that all is consistent with the needs and goals of the field organization.

Additional Duties And Responsibilities

• Support the Lids field operations team by managing and solving store inventory discrepancies.
• Monitor inventory adjustments for accuracy and completion.
• Model a culture of ownership in every customer and employee interaction while driving strategic priorities and operational activities.
• Manage the overall direction, development, and performance of the department and operations partners both internal and external.
• Communicate with and understand the needs of internal and external customers while maintaining the department standards for productivity, reliability, and accuracy.
• Other duties as assigned.

Job Required Knowledge And Skills

• Prior retail, business management, or event management experience
• Excellent communication and interpersonal skills
• Intermediate to advance Excel and MS Office skills
• Strong systems capability and ability to adapt to new applications
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Active decision-making and problem-solving
• Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player
• Proven ability to work in a fast-paced environment while handling difficult situations
• Excellent planning and organizational skills with the ability to prioritize work and multitask

Job Preferred Knowledge And Skills

• Bachelor’s Degree or equivalent Work Experience
• Knowledgeable of in-store operations
• Maintaining a customer-centric approach throughout all job responsibilities and striving to grasp customer needs at the store level
• Ability to analyze data resulting in effective course of action
• Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.

What We Offer

• Comprehensive medical, dental, and vision coverage
• Retirement plan
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options

Bonus Eligibility depending on position level.

Physical Demands & Requirements

• Ability to operate a computer and work with digital systems for extended periods.
• Ability to communicate verbally and visually with internal teams and stakeholders.
• Ability to work in an office or remote environment with frequent task deadlines.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact [e-mail].

Work Environment

• Onsite office work environment.

Standard business hours from 8 a.m. – 5 p.m., flexibility may be provided upon request.

Additional Information

Employment Requirements

• Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email [e-mail]. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.