Store Operations Coordinator

T E C Industrial Inc; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid benefits (disability, E‑

Employee discount

Career development

Early wage access

Bonus eligibility

Job summary

Lids Sports Group, headquartered in Indianapolis, Indiana, seeks a Store Operations Coordinator to streamline retail operations between corporate and field teams. You will coordinate wage management, visual merchandising, promotional planning, and other projects impacting 1200+ stores.

The role emphasizes strong communication, multitasking, and collaboration across departments, ensuring timely updates and operational excellence in a fast-paced retail environment.

Qualifications

• Retail or event management experience
• Excellent communication and interpersonal skills
• Intermediate to advanced Excel and MS Office
• Strong organizational skills and attention to detail

Responsibilities

• Partner with leaders across the company to support 1200+ stores and cross‑department collaboration.
• Send all global communications from corporate to field leaders, including memos and reports.
• Design and maintain store communication portals and coordinate information accuracy.
• Participate in cross‑departmental collaboration to improve efficiency and culture.
• Oversee meetings, take notes on action items, and manage vendor partnerships for merchandize.
• Monitor data flow and requests for information to ensure consistency with field needs.

Skills

Cross-functional collaboration

Communication skills

Excel

MS Office

Project coordination

Data analysis

Retail operations

Multitasking

Education

Bachelor's degree or equivalent work experience

Tools

Excel

MS Office

Job description

• Location 7676 Interactive Way,Indianapolis, IN, 46278,United States
• Job Category Corporate
• Employee Type Full Time Exempt

Description

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

General Position Summary

The Store Operations Coordinator drives the efficiency of all retail operations through communication between Lids corporate office and the field organization (our stores).This person contributes to and organizes all projects impacting Lids retail employees, includingwagemanagement,visualmerchandising,promotionalplanningandmore.The Store Operations Coordinator works closely with all departments in the business to ensure productivity in all stages of the project life cycle. The ideal teammate is self-motivated and a skilled multitasker and communicator who has a passion for the retail industry.

Principal Duties and Responsibilities

• Partnerwithleadersfromthroughoutthecompanytoensurecross‑departmental collaboration to support 1200+ stores.
• Sendallglobalcommunicationsfromcorporatetofieldleaderstoincludememos, corporate announcements, and departmental reports.
• Designandmaintainstore-levelcommunicationportal,aswellaspartnerwithall applicable departments and associates to ensure current, accurate information.
• Participateincross‑departmentalcollaborationtocontinuetofindwaystoimprove efficiency and strengthen culture.
• Participate,oversee,andfacilitatemeetings,includingtakingnotesonactionitems and following through on the takeaways. BuildvendorpartnershipstomanageandsupplyLidsbrandedmerchandisetothe field and corporate office.
• Monitorflow,quality,andquantityofdata,projects,andrequestsforinformation goingtothefield,toensurethatallisconsistentwiththeneedsandgoalsofthe field organization.

Additional Duties and Responsibilities

• SupporttheLidsfieldoperationsteambymanagingandsolvingstoreinventory discrepancies.
• Monitor inventory adjustments for accuracy and completion.
• Modelacultureofownershipineverycustomerandemployeeinteractionwhile driving strategic priorities and operational activities.
• Managetheoveralldirection,development,andperformanceofthedepartment and operations partners both internal and external.
• Communicatewithandunderstandtheneedsofinternalandexternalcustomers while maintaining the department standards for productivity, reliability, and accuracy.
• Other duties as assigned.

Job Required Knowledge and Skills

• Prior retail, business management, or event management experience
• Excellent communication and interpersonal skills
• IntermediatetoadvanceExcel andMSOffice skills
• Strong systems capability and ability to adapt to new applications
• Strongorganizationskills,attentiontodetailandfollowthroughtoresolveany outstanding issues
• Active decision-making and problem- solving
• Provenabilitytoperformbothindependentlywithminimalsupervision,aswellas be a collaborative team player
• Provenability towork ina fast-pacedenvironment whilehandling difficult situations
• Excellentplanningandorganizationalskillswiththeabilitytoprioritizeworkand multitask

Job Preferred Knowledge and Skills

• Bachelor’sDegree orequivalent Work Experience
• Knowledgeable of in-store operations
• Maintainingacustomer-centricapproachthroughoutalljobresponsibilitiesand striving to grasp customer needs at the store level
• Abilitytoanalyze dataresulting ineffective courseof action
• Displaystronganalyticalandproblem-solvingskills;thinkoutsideofthebox;may not always know the answer, but certainly know how to find it.

What We Offer

• Comprehensive medical, dental, and vision coverage
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assurance Program
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options
• Bonus Eligibility depending on position level.

Physical Demands & Requirements

• Ability to operate a computer and work with digital systems for extended periods.
• Ability to communicate verbally and visually with internal teams and stakeholders.
• Ability to work in an office or remote environment with frequent task deadlines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact [e-mail] .
• Onsite office work environment.
• Standard business hours from 8 a.m. – 5 p.m., flexibility may be provided upon request.

ADDITIONAL INFORMATION

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email [e-mail]. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.