STORE OPERATIONS ADMINISTRATOR

Colonial Group; Northern (KY); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Paid training

Health/Dental/Vision coverage

Life Insurance

401(k) plan with company match

Tuition assistance

Paid time off

Generous Employee Discounts

Work in a State-of-the Art Showroom

Opportunity for growth and advancement

Job summary

Bassett Furniture Store Operations Administrator is an entry-level, hourly role supporting daily store functions, assisting customers with payments, coordinating deliveries, and handling post-delivery service inquiries to uphold Bassett standards.

The position emphasizes cash management, scheduling, and administrative tasks, with collaboration across store management to ensure smooth operations and a top-notch customer experience. Windows Word/Excel skills are beneficial.

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett's Vision and Values.
• Valid driver’s license with clear driving record.
• Team player with enthusiastic attitude.
• Effective communication with customers, co-workers and management.
• Read, understand and write English.

Responsibilities

• Assist design consultants with order entry and cash management.
• Assist ordering parts for customers (e.g., arm caps, table legs, hardware).
• Manage petty cash reconciliation and cash drawer balancing.
• Audit daily transaction reports and assist with sales order entry.
• Address post-purchase service concerns with customers and coordinate resolutions.
• Schedule deliveries and customer service calls; conduct satisfaction surveys.
• Process service orders and communicate status to customers.
• Receive purchase orders for parts or store pickups.
• Maintain cash handling procedures and documentation for accounting.
• Collaborate with store manager on operations, expenses, inventory, and maintenance.
• Coordinate with HR, distribution centers, visual team, and accounting.
• Perform other operational duties; maintain attendance.
• Assist with floor moves and visual standards alongside managers.
• Support merchandising tagging and updates.

Skills

Conflict resolution

Communication

Organizational skills

Team player

Customer service

Reading and writing English

Cash handling

Windows software

Tools

Word

Excel

Windows OS

Job description

Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store's financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience/skills/education/abilities

• Retail experience is a plus, but not required;
• Conflict and problem resolution skills;
• Organizational and time management skills;
• Commitment to Bassett's Vision and Values at all times;
• Valid driver's license and a maintained clear and safe driving record;
• Work as a team with an enthusiastic attitude;
• Effectively communicate with customer, co-workers, and management;
• Read, understand and write the English language;
• Utilize Windows based software, including Word and Excel;
• Navigate and utilize applicable Bassett systems;
• Occasionally lift and/or pull up to 25 pounds;
• Occasionally bend or reach overhead;

Essential Functions

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned;
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Benefits include:

• Paid training
• Health/Dental/Vision coverage
• Life Insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Generous Employee Discounts
• Work in a State-of-the Art Showroom
• Opportunity for growth and advancement.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D