STORE/NIGHT CLERK

Mariano's; Crystal Lake (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading grocery store chain seeks a Customer Service Associate to enhance customer experiences through exceptional service. This role involves maintaining product quality, responding to inquiries, and creating a welcoming environment. Ideal candidates will possess strong communication skills and the ability to handle stress, contributing to a positive team atmosphere.

Benefits

Healthcare coverage: medical, dental, vision, prescription

Flexible scheduling with paid time off

Emotional and financial support via Employee Assistance Program

Associate discounts on various purchases

Up to $21,000 in tuition reimbursement

Opportunities for growth through training and diverse career pathways

Qualifications

• Ability to handle stressful situations.
• Basic math skills (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers.
• Maintain knowledge of products and respond to customer inquiries.
• Ensure product quality and freshness.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Second language skills

Job description

Job Description: Customer Service Associate at Mariano's

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals and monitor all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Illinois, Mariano's merged with The Kroger Company in 2015. We proudly serve customers in over 40 stores across the Chicago Metro area.

As part of the Kroger family, we are committed to bringing diverse teams together with a passion for food and people, with the purpose to 'Feed the Human Spirit.' We focus on innovation and creating memorable experiences for customers, communities, and employees, with food at the center of it all.

We value our people and strive to provide the ingredients for success at work and in life. If you're caring, purpose-driven, and eager to learn, your potential is unlimited. Whether seeking a part-time role or a new career, we invite you to apply and join our Mariano's family.

If you require reasonable accommodation during the application process, please call 844-849-7136 or contact the store management.

Benefits

We offer comprehensive benefits to support your well-being, including:

• Healthcare coverage: medical, dental, vision, prescription
• Flexible scheduling with paid time off
• Emotional and financial support via Employee Assistance Program and Goldman Sachs Ayco
• Associate discounts on various purchases
• Up to $21,000 in tuition reimbursement
• Opportunities for growth through training and diverse career pathways

For more details, please visit our Benefits Page.

Minimum Requirements

• Ability to handle stressful situations
• Basic math skills (counting, addition, subtraction)
• Effective communication skills

Desired Qualifications

• Retail experience
• Second language skills (speaking, reading, or writing)

Responsibilities

• Promote trust and respect among associates
• Create a welcoming environment for customers
• Maintain knowledge of products and respond to customer inquiries
• Recommend products and inform customers of specials
• Ensure product quality and freshness
• Label, stock, and inventory merchandise
• Report discrepancies and safety issues
• Adhere to food safety regulations and safety procedures
• Perform preventive maintenance and report equipment issues
• Notify management of accidents or safety risks