STORE/NIGHT CLERK

The Kroger Co.; Coos Bay (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking an engaged retail associate to deliver outstanding customer service in a fast-paced store environment in Coos Bay, Oregon.

You will assist customers, maintain product knowledge, and support a clean, safe shopping experience while following company standards and policies. Your role involves helping customers, answering questions about products, and actively promoting specials while ensuring accuracy in stocking and safety procedures.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Inform customers of grocery specials and help them find items they need.
• Check product quality and freshness; monitor sell-by dates.
• Label, stock, and inventory department merchandise; ensure fresh products are available.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay informed about ads and promotions.
• Adhere to food safety regulations and maintain proper temperatures and logs.
• Support safety programs and report unsafe conditions to management.
• Perform preventive maintenance and report equipment issues to supervisors.
• Notify management of accidents or safety risks.
• Report any illegal activity as applicable.
• Be able to perform essential job functions with or without reasonable accommodation.

Skills

Stress management

Math skills

Communication

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)