STORE/NIGHT CLERK

Kroger; Brighton (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger is seeking a Customer Service Associate to create an outstanding customer experience through exceptional service. Responsibilities include assisting customers, maintaining product quality, and promoting a welcoming environment. The role offers opportunities for growth and comprehensive benefits, making it ideal for those looking for a fulfilling career path.

Benefits

Healthcare coverage (medical, dental, vision)

Flexible scheduling with paid time off

Emotional and financial support programs

Associate discounts on purchases

Tuition reimbursement up to $21,000

Opportunities for growth through training programs

Qualifications

• Ability to handle stressful situations.
• Basic math skills (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated.
• Maintain knowledge of products and respond to customer inquiries.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Job description

Customer Service Associate Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From one tiny Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we take pride in bringing diverse teams together with a passion for food and people, united by our purpose: To Feed the Human Spirit. We continuously innovate to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. We aim to provide the ingredients you need to create your own recipe for success at work and in life. We support your growth and development, helping to feed your future with the value and care you need. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we have a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, financial, and more. We’ll help you thrive with access to:

• Wide-ranging healthcare coverage, including medical, dental, vision, and prescription plans, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave based on eligibility and tenure.
• Emotional and financial support via free counseling through our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through extensive training programs and diverse career paths.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Qualifications:

• Ability to handle stressful situations
• Basic math skills (counting, addition, subtraction)
• Effective communication skills

Desired Qualifications:

• Retail experience
• Second language skills (speaking, reading, or writing)

Responsibilities:

• Promote trust and respect among associates
• Create an environment where customers feel welcome, important, and appreciated by answering questions about products
• Maintain knowledge of products and respond to customer inquiries with suggestions
• Recommend grocery items and inform customers of specials
• Check product quality, review sell-by dates, and ensure freshness
• Label, stock, and inventory merchandise; provide customers with ordered products
• Report discrepancies in product ordering/shipping
• Display a positive attitude and stay current with ads
• Adhere to food safety regulations and guidelines
• Maintain proper temperatures in cases and coolers, keeping logs
• Follow safety procedures, identify unsafe conditions, and notify management
• Practice preventive maintenance and report equipment issues
• Report customer or employee accidents and safety risks
• Report illegal activities such as theft or fraud
• Perform essential job functions with or without reasonable accommodations