Store Merchandising & Operations Manager

Five Below, Inc.; Charlotte (NC); On-site; USD 17,908 - 23,419; Full time

Job summary

Five Below, Inc. in Charlotte, NC is seeking a Merchandise Manager to oversee receiving, stocking, displays, store opening/closing, and daily operations.

You will lead and train associates, manage promotions, and ensure guest satisfaction while maintaining inventory integrity. The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Graduate or equivalent is required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Executes the market plan by arranging products and signage according to corporate guidelines, ensuring promotional materials are displayed properly and updated regularly.
• Ensures the execution of company Inventory Integrity process

Skills

Communication skills

Multi-tasking

Creativity

Stay composed under pressure

Education

High School Diploma or Equivalent

College experience preferred

Job description

Five Below, Inc. in Charlotte, NC is seeking a Merchandise Manager to oversee receiving, stocking, displays, store opening/closing, and daily operations.

You will lead and train associates, manage promotions, and ensure guest satisfaction while maintaining inventory integrity. The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment.