Store Manager- Willowbrook Mall

Pandora A/S; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

Pandora A/S is seeking a passionate Store Manager to lead a retail store in Illinois. The role requires strong leadership to drive sales, coach team members, and create exceptional customer experiences in line with the brand's culture. Ideal candidates will have 3-5 years of retail management experience and a genuine love for the brand.

Benefits

Competitive compensation including bonuses

401K plan

Medical, Dental, Vision insurance

Tuition reimbursement

PTO package including holidays

Qualifications

• 3-5 years of Store Manager experience in retail.
• Ability to connect and communicate effectively.
• Experience in recruiting and team development.

Responsibilities

• Engage with customers and deliver exceptional experiences.
• Coach and manage team members effectively.
• Drive sales and exceed KPI goals.

Skills

Strong communication skills

Business acumen

Team management

Customer engagement

Tools

Microsoft Office 365

Retail POS systems

Job description

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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people worldwide to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be a passionate Pandora fan. As the Store Manager, you will immerse yourself in our brand, culture, and products while delivering exceptional customer experiences. This role involves engaging with customers on the sales floor and working with your team to drive sales. You will coach and manage Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job requires completing an assessment emailed upon application submission.

Our Store Managers shine when they:

• Embrace the store culture with passion for our brand, where team members act as brand ambassadors.
• Strive to exceed sales goals by building genuine connections with customers.
• Surpass KPIs and set new records through remarkable success.
• Create unforgettable shopping moments by displaying excellent product knowledge and fostering brand loyalty.
• Coach and inspire the sales team, providing real-time feedback to achieve KPI goals.
• Build loyal customer relationships beyond transactions.
• Attract and bring talented individuals into Pandora through seasonal and core hiring.
• Partner with the Divisional Sales Manager and HR to address performance issues and policy adherence.
• Ensure visual merchandising, operational efficiency, and talent development are implemented timely.
• Perform other duties as assigned.

Requirements:

• At least 3-5 years of experience as a Store Manager in a high-performance retail environment.
• Strong communication skills demonstrating care in both written and verbal forms.
• Ability to connect with people at all levels and charm an audience.
• Sharp business acumen and analytical skills to deliver positive results.
• Skilled in recruiting, retaining, and developing teams, with succession planning experience.
• Proficiency in Microsoft Office 365 and retail POS systems.
• Minimum age of 18, with proof of identity and work eligibility.
• Flexible schedule including nights, weekends, and holidays, with physical ability to stand for long periods, lift 50+ pounds, and arrive on time.

Benefits and Perks:

• Competitive compensation including base salary plus bonuses, 401K plan.
• Extensive benefits: Medical, Dental, Vision, Disability, Life insurance, product discounts.
• Growth opportunities with learning programs, feedback, LinkedIn Learning, tuition reimbursement.
• PTO package: Vacation, Personal, Sick, Birthday, Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, known for accessible luxury jewellery made from high-quality materials. We inspire self-expression through meaningful jewellery, sold in over 100 countries via 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Pandora employs 37,000 people worldwide, using only recycled silver and gold, committed to sustainability and reducing greenhouse gases by 2030. Listed on Nasdaq Copenhagen, with revenue of DKK 31.7 billion in 2024.

Pandora’s recruitment process is transparent and fair, avoiding biases and discrimination. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age.

About Pandora NAM:

The North American team includes over 115 employees in NY & Baltimore offices, 80+ in Maryland Logistics Center, 100+ field staff, and 3,900+ employees in stores. The US is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, most owned and operated by Pandora.