Store Manager - Willow Grove Mall

Lush North America; Willow Grove (Montgomery County); On-site; USD 56,000; Full time

Job summary

Lush North America is seeking a Store Manager to lead a team in a vibrant retail environment. The role involves managing daily operations, enhancing customer experiences, and fostering team development. Ideal candidates will have 3-5 years of retail management experience and a passion for ethical business practices.

Benefits

50% discount on all products

Opportunities for growth

Fun and funky store atmosphere

Qualifications

• 3-5 years retail management experience required.
• Strong HR skills in hiring, scheduling, and performance management.
• Flexible availability including holidays and weekends.

Responsibilities

• Recruiting, training, and developing team members.
• Managing all aspects of the retail business including budgets and sales targets.
• Enhancing customer service to exceed daily sales goals.

Skills

Strong HR skills

Excellent communication

Analytical skills

Organizational skills

Customer service skills

Sales skills

Interest in skincare

Tools

Excel

Microsoft Office

Job description

Position: Store Manager (40 hours weekly)

Salary: $56,000 annually

Interview Plan

Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere encouraging individualism
• A 50% discount on all our products
• An unconventional retail structure supporting your entrepreneurial spirit
• Opportunities for growth, as Lush promotes from within

Store Manager

As a Lush Store Manager, you are a true leader embodying our core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These principles guide your interactions with customers, your team, and your decision-making.

Your responsibilities include:

• Recruiting, training, and developing your team and management staff
• Managing all aspects of the retail business, including budgets, sales targets, customer experience, staff engagement, and operational excellence

Constant self-assessment and seeking growth opportunities are key to your leadership approach.

Responsibilities:

Sales & Customer Experience

• Enhance customer service to exceed daily sales goals and create an inclusive, welcoming environment
• Educate staff and customers on our brand values and initiatives such as fighting animal testing and ethical buying
• Deepen product knowledge and provide informed recommendations
• Develop and execute business plans aligned with our strategy to meet KPIs and sales goals

Team Leadership

• Coach and develop your team, fostering a diverse, inclusive environment with active DEIB initiatives
• Address performance concerns with empathy and create action plans for improvement
• Recruit and support staff growth, ensuring equity and transparency in processes

Operational Excellence

• Ensure compliance with policies and standards, including health and safety, anti-harassment, and workplace respect
• Manage stock, inventory, and visual merchandising to optimize KPIs and store appearance
• Oversee scheduling, attendance, and staff wellbeing within budget constraints

Qualifications:

Required:

• 3-5 years retail management experience
• Strong HR skills: hiring, scheduling, training, conflict resolution, performance management
• Excellent communication, analytical, and organizational skills
• Strong customer service and sales skills, with interest in skincare and ethical business
• Flexible availability including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based service models
• Proven track record in staff development and career growth
• Proficiency in Excel, Microsoft Office, and adaptable to other systems
• Experience in cross-cultural collaboration, DEIB, or social justice training
• Fluency in additional languages such as Spanish or French

At Lush, we foster an inclusive culture and support equal opportunity employment for all, regardless of background or characteristics protected by law.

Willow Grove Pay: $56,000 — $56,000 USD

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We acknowledge that our business operates on Indigenous territories across Turtle Island and are committed to reconciliation and decolonization efforts, guided by the Truth and Reconciliation Commission of Canada's Calls to Action #92.