Store Manager White House Black Market

Chico's FAS, Inc. - Retail; Woodbridge (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a passionate team dedicated to providing exceptional customer experiences. In this role, you will drive sales and performance through effective leadership and operational excellence. Your responsibilities will include managing store operations, developing a high-performing team, and ensuring compliance with company policies. If you are ready to make a significant impact in a vibrant retail environment, this opportunity is perfect for you. Join us and help create a shopping experience that makes women feel beautiful and confident.

Qualifications

• 3+ years of retail management experience required.
• Strong leadership and communication skills are essential.
• Ability to adapt to company technology and processes.

Responsibilities

• Promote a customer-focused sales culture and manage store operations.
• Train and develop the store management team for optimal performance.
• Analyze sales reports to implement effective business strategies.

Skills

Retail Management

Customer Service

Leadership Skills

Communication Skills

Organizational Skills

Staff Recruitment

Problem Solving

Education

High School Diploma

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies.
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Controls payroll and supply budget.
4. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy documents, and merchandise flow processes.
5. Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy.
6. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
7. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
8. Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
9. Develops a high-performance culture, motivating sales team to meet sales and productivity goals.
10. Trains and develops store management team on business acumen to drive overall performance.
11. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
12. Trains, coaches, and assists with locate fulfillment and selling.

Building High Performing Teams

1. Motivates and inspires store team, developing a shared vision while modeling core values.
2. Promotes an inclusive, collaborative approach to problem solving.
3. Communicates with and coaches store teams and acts as liaison to field leadership and cross-functional business partnerships to lead positive change.
4. Seeks personal developmental opportunities and solicits feedback to build leadership skills.
5. Values individuality and the diverse talents of their team. Leads by communicating expectations, providing guidance, delivering feedback, and empowering the team.

Customer Experience

1. Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
2. Ensures prompt resolution of customer concerns.
3. Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, exchanges, security practices, and other operations.
4. Maintains consistent client communication through customer book, rewards program, and customer sign-up.

Talent

1. Attracts, recruits, hires, and retains a high-performing team.
2. Focuses on developing talent through ongoing discussions.
3. Recommends changes in associate status, including promotions, demotions, and terminations.
4. Interprets KPI reports and provides coaching accordingly.
5. Supports and implements training programs and seminars.
6. Assesses and coaches team performance, providing evaluations.
7. Resolves HR issues timely in partnership with the DSM.
8. Drives engagement through recognition and rewards for outstanding performance.
9. Ensures adherence to employment practices and policies.

Other duties as assigned.

This position may vary across brands; some duties may differ.

QUALIFICATIONS:

• High School diploma or equivalent
• 3+ years retail management experience
• Must be 18+ years old
• Excellent communication skills
• Proven customer service and leadership skills
• Ability to learn or adapt to company technology
• Strong organizational skills and multitasking ability
• Experience in recruiting and retaining staff
• Knowledge of apparel products
• Leadership, training, and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Community outreach involvement
• Flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and will review qualifications for open positions. Accommodation requests are available. Contact your local Store Manager for assistance.

3489 -Stonebridge@Potomac Town Center

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.