Store Manager-West Towne

Victoria’s Secret & Co.; Madison (WI); On-site; USD 72,000 - 86,000; Full time

Job summary

Victoria’s Secret & Co. Store Manager is a values-based leader who drives top-line sales by leading the sales floor, coaching the team, managing payroll and inventory, and upholding brand standards.

The role reports to the District Manager and requires stewardship of operating standards while developing leaders and maintaining customer experiences across shifts.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive loyalty.
• Experience reviewing business reports and taking action to achieve results.
• A sense of self-awareness with openness to feedback.
• Experience selecting and developing direct reports.
• Ability to monitor progress and use feedback in decisions.
• Ability to link strategies to day-to-day activities and inspire a team.
• Experience influencing cross-functional partners to get things done.
• Ability to work nights, weekends, and flexible schedule.
• Ability to stand for long periods and lift up to 40 pounds.

Responsibilities

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences as Head Coach through coaching and selling.
• Conduct associate observations and coaching.
• Ensure roles work together for team and customer benefit.
• Link results to behaviors to drive top-line sales.
• Manage labor hours to drive sales and profit.
• Own appearance and presentation of the brand via visual standards.
• Collaborate with Sales Leadership Teams for brand execution.
• Demonstrate and uphold company policies and procedures.
• Support floorset mapping, launches, onboarding, and shipments.

Skills

Brand passion

Customer satisfaction

Insights to action

Staff development

Direct reports development

Decision making

Cross-functional influence

Flexible schedule

Standing and lifting

Technology use

Retail leadership

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world‑leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real‑world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co Store Manager is a values‑based leader who delivers exceptional customer and associate experiences to drive and grow top‑line sales at Victoria’s Secret. This role reports to the District Manager.

Primary Responsibility

The Store Manager has the primary responsibility of driving top‑line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates.

Direct Reports As Assigned (based On Store Volume)

Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.


• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.


• Conducting associate observations and associate coaching


• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.


• Linking results to behaviors and actions to drive top‑line sales.


• Independently managing labor hours within the store to drive top line sales and profit.


• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.


• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.


• Demonstrating and leading company policy and procedures.


• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.


• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

Minimum Salary

$71,600.00

Maximum Salary

$86,000.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.


• Ability to improve customer satisfaction and drive customer loyalty.


• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.


• A sense of self‑awareness with an interest in seeking feedback to improve and develop.


• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.


• Ability to monitor/track progress and incorporate feedback into decision‑making.


• Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution.


• Experience with influencing cross‑functional partners in informal and formal settings to get things done.


• Ability to work nights, weekends, and a flexible schedule.


• Ability to stand for long periods and frequently bend, kneel, and lift.


• Ability to use technology (headsets, mobile devices, computers).


• 10+ years of retail leadership experience preferred

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.