Store Manager-Burbank Town Center

Victoria’s Secret & Co.; Burbank (CA); On-site; USD 55,000 - 66,000; Full time

Job summary

Victoria’s Secret & Co in California is seeking a Store Manager to lead the sales floor, coach the team, and drive top-line results while upholding brand standards.

This role reports to the District Manager, supervises Customer Experience roles, and ensures operational excellence through labor management, merchandising, and inventory control. The ideal candidate has strong leadership, accountability, and a passion for delivering exceptional customer experiences.

Qualifications

• Experience leading a store team to meet and exceed sales targets.
• Ability to analyze reports and translate insights into actions.
• Proven track record of coaching and developing direct reports.
• Strong communication and relationship-building with customers and partners.
• Comfort with lifting/moving items and flexible scheduling, including nights and weekends.
• Passion for the Victoria’s Secret brand and customer experience.
• Experience aligning operations with brand standards and policies.

Responsibilities

• Lead the sales floor to drive top-line sales and deliver exceptional customer experiences.
• Coach and develop the store team, conduct observations, and manage performance.
• Oversee scheduling, labor, merchandising, and inventory control.
• Ensure adherence to brand standards and store policies while executing product launches.
• Collaborate with Sales Leadership to communicate actions and drive results.
• Own the appearance of the brand and ensure operational excellence.

Skills

Customer focus

Leadership

Communication

Sales driven

Team development

Schedule management

Problem solving

Brand standards

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria’s Secret. This role reports to the District Manager.

Primary Responsibility

The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team, and operations. They also own or oversee the weekly schedules of leaders and associates.

Direct Reports As Assigned (based On Store Volume)

Customer Experience Manager(s), Customer Experience Lead(s), and Associates

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top-line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking, and prolonged standing as part of your daily tasks.

Minimum Salary: $40.10

Maximum Salary: $48.13

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self‑awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision‑making.
• Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross‑functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 10+ years of retail leadership experience preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.