Store Manager, Waterloo Premium Outlets

Chico's FAS, Inc.; Town of Waterloo (NY); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Discounts at sister brands

Professional development

Career advancement

Community partnerships

Job summary

Chico's FAS, Inc. is seeking a Store Manager to lead a team at Waterloo Premium Outlets. You will drive a seamless customer experience, coach associates, and manage store operations to deliver strong sales results.

You will own the customer journey, oversee payroll and schedules, and uphold brand standards every day. Bring a passion for fashion and empowering confidence, plus 5+ years in retail leadership. You’ll need flexible availability for nights, weekends, and holidays, and a collaborative

Qualifications

• 5+ years of retail management experience required; 2 of those years in a Store Manager position.
• Ability to lead a retail team to deliver a customer-centered experience.
• Strong leadership, accountability, and initiative to drive results.
• Proven communication and people-management skills.

Responsibilities

• Define a clear vision to prioritize customer-centric culture and drive operational excellence.
• Hire, develop and coach a retail team to deliver a customer-centered experience.
• Own the store’s financial performance; manage payroll, schedules, and sales goals.
• Lead with clear expectations, feedback, and empowerment for the team.
• Use store reporting to create action plans that improve metrics.
• Maintain a visually inspiring store environment reflecting brand standards.
• Share brand priorities and messages with store teams.
• Ensure policies and guidelines are followed and store compliance maintained.
• Build community connections through in-store events and philanthropy.

Skills

Retail management experience

Store Manager experience

Leadership

Communication skills

Customer service

Team development

Job description

About Us

Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality through effortless chic and unique styles. We’re dedicated to making women feel confident and beautiful. Build your career with a team that empowers you.

About The Role

As Store Manager, you lead the team, build community connections, and shape a seamless customer experience. This position fosters a welcoming environment—for both associates and customers that enables us to create memorable, personalized experiences that reflect our culture of hospitality. This role is accountable for driving store performance while coaching and developing a successful team. As Store Manager, you'll make an impact by boldly leading and elevating the customer experience.

In This Role, You'll Have The Opportunity To

• Define a clear vision and strategy to prioritize a customer-centered culture, drive operational excellence, and deliver business results.
• Hire, develop and coach an effective retail team to deliver a customer-centered experience.
• Take ownership of the store’s financial performance; manage payroll and schedules; and achieve sales goals.
• Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
• Use store reporting to proactively create action plans to improve metrics and run the business effectively.
• Maintain a visually inspiring store environment that reflects brand standards.
• Actively share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

You'll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• 5+ years of retail management experience required; 2 of those years in a Store Manager position.
• Flexible availability — including nights, weekends, holidays.
• Demonstrates an ownership mindset and leads by example.
• High level of accountability and initiative.
• Effective leadership, people management, and communication skills.
• Collaborative leadership style that invests in the process of developing talent.
• Strong business acumen and the ability to drive results through reporting analysis and strategic planning.
• Action-oriented approach to organize, delegate, and prioritize assignments to stay on top of deadlines.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Paid time off & holidays
• Opportunities for monthly bonuses
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 1213-Waterloo Premium Outlets-Chico's-Waterloo, NY 13165

Position Type

Regular/Full time

Pay Range

$62,355.00 - $74,830.00 USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.