Store Manager - Waterford, CT

Petroleum Marketing Group, Inc.; Waterford (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K

Job summary

Petroleum Marketing Group, Inc. is recruiting a General Manager for Waterford Store 23.

The GM will lead the site team to execute PMG values, achieve profitability, and ensure customer and staff satisfaction while driving sales and operating excellence. The role requires a proven management track record in retail/convenience, strong communication, and the ability to develop and lead a high-performing team in a fast-paced environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience leading and building an effective team.
• Experience selecting, training, and managing staff performance.
• Ability to work all shifts, weekends, and holidays.
• Reliable transportation and strong leadership skills.
• Excellent communication and customer service abilities.
• Proficiency with Word, Excel, and Outlook.
• Strong multitasking, organizational, and problem-solving skills.
• Ability to lift up to 35 lbs.

Responsibilities

• Ensure a pleasant shopping experience for all customers.
• Resolve customer and associate concerns effectively.
• Execute sales strategies to maximize store sales.
• Analyze income statements and reports for profitability.
• Supervise daily tasks and performance of all staff.
• Manage daily paperwork, cash, lottery, shrink, spoilage, and waste processes.
• Schedule labor and team rosters.
• Demonstrate integrity, honesty, and respect in all actions.
• Build community relationships to connect store with locals.
• Analyze trends and set action plans for store challenges.
• Monitor local competition and adjust strategies accordingly.
• Ensure adherence to PMG operational excellence standards.

Skills

Leadership

Communication

Customer service

Team building

Problem solving

Education

High school diploma / GED

Bachelor’s degree in Business or related field preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Description:

COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels, developed a network of gasoline stations over the years. We own, operate, and/or supply over 20 sites across the Connecticut area and annual fuel volume of over 700 million gallons. We offer each of our customers' superior customer service and support, provided by innovative, dedicated, talented and experienced employees.

Job Title:

General Manager

Site:

Waterford Store 23

Summary:

We are seeking highly talented individuals who have experience and a proven track record in Management and Leadership in the Retail/Convenience field. This position requires experience in managing a high-volume business. Candidates must be exemplary in communication skills. Our candidate of choice will be talented, highly motivated, intense, progressive, and possess a Do Whatever It Takes attitude. Compensation for this position will be based on qualification and ability and a Bonus Plan essentially structured synonymous to a form of ownership. The complete PMG Benefits Package including Health, 401K, and other options will be available. Relocation costs will be considered. Benefits package to include health, 401K, and other options will be available.

Job Description:

The General Manager (GM) is responsible for the entire site operation. The GM will lead the management and associate team to ensure the execution of all PMG Values, goals, rules, regulations, processes and procedures. The GM is responsible for maximizing the stores profitability through Team Development, Operational Excellence, Sales Building, and Financial Performance Management. The GM is responsible for both customer and associate satisfaction. The GM will ultimately select, develop, and lead a highly effective team.

Requirements:

Daily Responsibilities (not limited to)

• Ensure a pleasant shopping experience for all customers.
• Resolve customer and associate concerns, issues, and complaints effectively.
• Execute the PMG Sales Strategy, action plans, and business processes developed by Store Operations Teams in order to maximize sales-building efforts.
• Analyze the income statements and utilize reports to ensure the stores profitability.
• Supervise and lead the day-to-day task assignments and performance for all associates and managers.
• Manage/Accurately complete daily paperwork, cash, lottery, shrink, spoilage, and waste processes.
• Manage Labor and Team Schedules.
• Perform work with Integrity, Honesty, and Respect.
• Build relationships with community partners to connect the store with its community.
• Analyze trends and set action plans for store challenges and areas of opportunity.
• Monitor local competition through price surveys and other tools, and take action/communicate to Store Operations accordingly.
• Ensure store meets and exceeds Operational Excellence surrounding PMG

Requirements

Job Requirements

• High school diploma or general education degree (GED) equivalent. Bachelor’s Degree in Business or related field preferred
• Experience with leading and building a highly effective team
• Experience selecting, training, and performance management of staff
• Availability to work all shifts, weekends, and holidays
• Reliable Transportation
• Excellent Leadership Skills in a fast-paced environment
• Exemplary Customer Service
• Ability to implement positive change through coaching and developing team
• Ability to work with little or no supervision; Self-Motivated
• Excellent communication and interpersonal skills
• Knowledge and proficiency in Microsoft Word, Excel, and Outlook
• Excellent ability to multi-task
• Goal Oriented, Exceptional Organizational, and multi-tasking Skills
• Ability to lift/carry up to 35 lbs.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Petroleum Marketing Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.