Store Manager - Upper Madison

ALICE + OLIVIA; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Clothing allowance

401(k) with an employer match

Medical, dental, and vision

Floating holidays

Monthly and seasonal bonuses

Job summary

ALICE + OLIVIA seeks a Store Manager in New York to lead daily operations, drive sales, and cultivate long-lasting client relationships. You will coach a team, maintain store standards, and ensure payroll integrity while promoting a culture of exceptional customer experiences.

You will manage hiring, training, and performance, while aligning with DEI initiatives and brand standards to deliver profitable results in a fast-paced retail environment.

Qualifications

• Previous management experience
• Previous sales experience
• Ability to manage payroll and store operations

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service
• Develop and maintain long-lasting client relationships to drive repeat business
• Outreach to client base via email, phone, and text to strengthen relationships
• Use selling culture and training tools to meet and exceed KPI expectations
• Stay current with trends of each collection to empower stylists
• Lead by example on the sales floor and coach staff to build client relationships
• Provide timely feedback on the floor to inspire and develop the team
• Oversee store organization, upkeep, and cleanliness of front and back of house
• Recruit, hire, onboard, and train new hires
• Support HR, Operations, Client Services, and Visuals divisions to grow as a leader
• Ensure payroll integrity and efficient payroll processes
• Support Diversity, Equity, and Inclusion initiatives
• Maintain a sales floor that reflects the brand beautifully
• Foster teamwork and camaraderie and remain coachable to grow in the role
• Act as a District leader and partner to fellow Store Managers

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Tools

POS system

Job description

TITLE:

STORE MANAGER

REPORTS TO:

DISTRICT MANAGER/DIRECTOR OF STORES

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. The Store Manager is responsible is responsible for driving the business forward by providing an exceptional customer experience and creating long-lasting client relationships. The Store Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. This individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

COMPETENCIES:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Managerial courage
• Managing performance
• Motivating others

THE RESPONSIBILITIES:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
• Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Recruit, hire, onboard, and train all new hires
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader
• Ensure the integrity of payroll and the payroll process
• Actively support Diversity, Equity, and Inclusion initiatives
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Cultivate an environment which promotes teamwork and comradery
• Remain coachable and open to feedback to continuously develop in your role
• Act as a leader in the District and as a partner to fellow Store Managers

REQUIREMENTS:

• Previous management experience required
• Previous sales experience required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment
• Ability to work a flexible schedule including days, nights, weekends, and holidays

SALARY & BENEFITS:

• $85,000-$95,000/yr
• Monthly and seasonal bonuses
• Clothing allowance
• 401(k) with an employer match
• Medical, dental, and vision
• Floating holidays