Store Manager, The Mall in Columbia

White House | Black Market, Inc.; Columbia (MD); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Job summary

White House | Black Market, Inc. is seeking a Store Manager in Columbia, MD to lead a high-performing retail team and deliver an exceptional customer experience.

You will drive store performance, coach associates, and maintain brand standards in a welcoming environment. The role requires 5+ years of retail management with 2 years in a Store Manager position, flexible hours including nights and weekends, and a strong ownership mindset.

Qualifications

• 5+ years of retail management experience required; 2 of those years in a Store Manager position.
• Flexible availability — including nights, weekends, holidays.
• Must be at least 18 years old.
• Demonstrates an ownership mindset and leads by example.
• High level of accountability and initiative.

Responsibilities

• Define a clear vision and strategy to prioritize a customer-centered culture, drive operational excellence, and deliver business results.
• Hire, develop and coach a retail team to deliver a customer-centered experience.
• Manage payroll and schedules; achieve sales goals and drive store performance.
• Lead the team with clear expectations, feedback, and empowerment to perform at their best.
• Use store reporting to create action plans that improve metrics and run the business effectively.

Skills

Leadership

Customer service

Communication

Team development

Sales

Job description

About Us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About The Role

As Store Manager, you lead the team, build community connections, and shape a seamless customer experience. This position fosters a welcoming environment—for both associates and customers—that enables us to create memorable, personalized experiences that reflect our culture of hospitality. This role is accountable for driving store performance while coaching and developing a successful team. As Store Manager, you'll make an impact by boldly leading and elevating the customer experience.

In This Role, You'll Have The Opportunity To

• Define a clear vision and strategy to prioritize a customer-centered culture, drive operational excellence, and deliver business results.
• Hire, develop and coach an effective retail team to deliver a customer-centered experience.
• Take ownership of the store’s financial performance; manage payroll and schedules; and achieve sales goals.
• Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
• Use store reporting to proactively create action plans to improve metrics and run the business effectively.
• Maintain a visually inspiring store environment that reflects brand standards.
• Actively share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

You’ll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• 5+ years of retail management experience required; 2 of those years in a Store Manager position.
• Flexible availability — including nights, weekends, holidays.
• Demonstrates an ownership mindset and leads by example.
• High level of accountability and initiative.
• Effective leadership, people management, and communication skills.
• Collaborative leadership style that invests in the process of developing talent.
• Strong business acumen and the ability to drive results through reporting analysis and strategic planning.
• Action-oriented approach to organize, delegate, and prioritize assignments to stay on top of deadlines.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Paid time off & holidays
• Opportunities for monthly bonuses
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 3297-The Mall in Columbia-WHBM-Columbia, MD 21044

Position Type

Regular/Full time

Pay Range

$53,980.00 - $64,780.00 USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.