Store Manager, Full-Time -The Domain - Austin

Reformation; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Retirement planning support

Clothing discount

Community donation program

Job summary

A sustainable fashion company in Austin is seeking an experienced Store Manager to oversee store operations, drive sales performance, and enhance customer experience. The ideal candidate has at least 5 years of retail experience, including 4 years in a management role. Responsibilities include managing staff, maintaining inventory accuracy, and ensuring exceptional service. This full-time position offers competitive benefits and a flexible schedule to accommodate retail hours.

Qualifications

• Minimum of 5 years of retail experience.
• Minimum of 4 years of retail management experience.
• Ability to work in a fast-paced team environment.
• Ability to inspire the team to reach the highest potential.

Responsibilities

• Measure and monitor sales performance.
• Lead the sales floor to deliver an excellent customer experience.
• Manage day-to-day performance of the retail teams.
• Own hiring, training, and development of the store team.

Skills

Retail management

Sales performance monitoring

Strong interpersonal skills

Operational efficiency

Team development

Job description

Store Manager – The Domain, Austin, TX

Reformation is a fashion brand that brings sustainable style to everyday life. Since 2009, we’ve worked to make the industry more climate‑positive and circular. Our global community of more than 50 stores and a sustainable LA factory supports a mission‑based culture that values inclusivity, growth, and environmental stewardship.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use high‑level business acumen to understand drivers, opportunities, and build solutions.
• Consistently meet and exceed store sales goals.
• Drive an elevated client experience as a brand ambassador—embody brand values, engage customers, and educate on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in‑the‑moment coaching for continuous improvement.
• Balance sales and service by effective scheduling while achieving payroll goals.
• Maintain extraordinary customer experience NPS scores.
• Ensure inventory accuracy and controls, leading and training the team to deliver consistent results.
• Contribute to loss prevention, setting expectations and owning training for the store team.
• Maintain facility presentation and organization.
• Lead merchandising presentation and concept standards, utilizing retail and product reporting to strategize for the customer experience and productivity.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and success.
• Train support staff and develop talent in visual and digital merchandising.
• Manage day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Own hiring, training, and development of the store team across all areas.
• Provide performance feedback to ensure growth, change, and results; work with the Regional Director for continuous improvement through activations, recognition, and communication.
• Own reviews, development plans, disciplinary action, and corrective action for the team.

Qualifications

• Minimum of 5 years of retail experience (required).
• Minimum of 4 years of retail management experience (required).
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced, cross‑functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Drive to take on new challenges with self‑motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identify opportunities for improvement.
• Skills to collaborate strategically with cross‑functional partners in pursuit of shared business outcomes.
• Proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• A keen eye for identifying and evaluating new business opportunities.

Compensation & Benefits

The wage for this full‑time position is $ X per year.

• Available to work a minimum of 40 hours per week.
• Daily open availability across a full 7‑day work week.
• Able to work a flexible schedule (days, nights, weekends, holidays if required).
• Understanding of Retail Labor Laws.
• GSuite experience is a plus.

• Eligible employees receive employer‑sponsored private medical, dental, and vision insurance, plus commuter benefits.
• Competitive paid time off policies (vacation, sick leave, company holidays).
• Retirement planning support, including ESG‑aligned funds.
• Global collaboration across offices in LA, NYC, and London.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related expenses after 1 year.
• Community donation program.
• Clothing discount, culture events, and volunteer time off.

Equal Opportunity Employer

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.