Store Manager - Georgetown

Reformation; Washington (District of Columbia); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off policies

Retirement planning support

Clothing discount

Volunteer Time Off

Job summary

A sustainable fashion company in Washington seeks a Store Manager responsible for driving sales and enhancing customer experience. The role involves operational execution to achieve revenue goals and creating an inclusive shopping atmosphere. Ideal candidates have over 5 years of retail experience and 4 years in a management position, with skills in operational efficiency and strong interpersonal capabilities. This full-time position offers a starting salary of $75,000 and comprehensive benefits.

Qualifications

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience in a fast-paced retail environment.

Responsibilities

• Measure and monitor sales performance.
• Own operational execution to achieve revenue targets.
• Drive exceptional customer experiences.

Skills

Retail Experience

Retail Management

Interpersonal Skills

Self-Motivation

Operational Efficiency

Entrepreneurial Mindset

Tools

GSuite

Job description

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Overview

Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has been recognized in Drapers and Sourcing Journal, and TIME wrote about our CEO, Hali Borenstein. We’re saving the Earth and looking darn good doing it. We’re a global brand with 50+ stores worldwide, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, reaching millions through campaigns. We’re a mission-based company that values an inclusive culture so everyone has space to grow, thrive, and belong. We want to do all that with you.

What You’ll Do

• Measure and monitor sales performance and take action to improve business performance when needed.
• Own the operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience as a brand ambassador—embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on sustainability education.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service by aligning staffing with business needs and achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold inventory accuracy and controls in-store; lead and train the team to ensure consistent deliverables.
• Contribute to Loss Prevention and train the store team on loss-prevention practices.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, using retail and product reporting to strategize for the customer experience and productivity.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and business success.
• Ensure the selling floor reflects brand standards; train support staff and develop talent in visual and digital merchandising.
• Manage day-to-day performance of retail teams and enable progressive career development and a positive employee experience.
• Be accountable for hiring, training, and development of the store team across all areas of the business.
• Provide performance feedback to drive growth and improvement; collaborate with the Regional Director for activations, recognition, and clear communication.
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team.

What you’ll bring

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Self-motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize results and identify opportunities for improvement.
• Ability to collaborate strategically with cross-functional partners to achieve shared outcomes.
• Proactive and entrepreneurial sense of urgency with the ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.

Compensation

The wage for this full-time position starts at $75,000 per year.

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work a flexible schedule (days, nights, weekends, & holidays as required)
• Understanding of Retail Labor Laws
• GSuite experience a plus

Benefits & Perks

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, plus commuter benefits.
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support for eligible employees, including ESG-aligned funds.
• Global offices and teams across LA, NYC, and London; collaboration with a worldwide team.
• Fertility care support through Carrot, up to $5,000 reimbursement after 1 year of employment.
• Support for causes our employees care about through yearly donations.
• Clothing discount, culture events, and Volunteer Time Off.

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

CRPA Notice found here. Want some more?! - Sustainability, Forbes, Fast Company.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion