Store Manager (St. John's Town Center)

Princess Polly; Jacksonville (FL); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Health & Wellness

Life & Disability Insurance

Stock Purchase Plan

Paid Time Off

Team Discount

Wardrobing Allowance

Monthly Bonus

Relocation Assistance

Job summary

Princess Polly stores are on the lookout for an experienced Store Manager to lead our new Jacksonville location. You will own the sale floor, coach a high-energy team and deliver memorable customer experiences that reflect our Polly lifestyle.

Your leadership will ensure the store looks iconic, runs smoothly, and meets performance targets. You will drive KPI performance, manage stock flow, and execute visual merchandising to bring campaigns to life.

Qualifications

• Senior store management experience in a high-volume retail environment.
• Proven ability to drive KPIs such as conversion, ATV and UPT.
• Strong leadership and coaching skills to develop talent and build high-performing teams.
• Solid visual merchandising capability and ability to bring campaigns and product stories to life in-store.
• Experience managing payroll, scheduling and team performance.
• Hands-on leader who thrives in fast-paced environments and leads from the front.
• Physical ability to lift and carry up to 20 lbs.

Responsibilities

• Lead from the front to create unforgettable in-store customer experiences.
• Drive performance of a high-energy store and achieve KPIs.
• Build, coach and inspire a team that lives and breathes Polly.
• Oversee stock flow, replenishment and sell-through to maximize availability.
• Deliver iconic visual merchandising and in-store presentation aligned with brand.
• Manage recruiting, payroll control and scheduling to balance service and performance.
• Ensure compliance, reporting, cash handling and loss prevention.
• Partner with Retail Leadership and HQ to implement campaigns and activations in-store.
• Celebrate wins and maintain high team energy on every shift.

Skills

Retail leadership

Customer focus

Business acumen

Visual merchandising

Coaching

Hands-on leadership

Physical stamina

Job description

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

About the role

As our brand new Store Manager, you will be the ultimate vibe setter, owning the sales floor, delivering unforgettable experiences for our customers and leading a passionate team that lives and breathes Polly. From making sure the store looks iconic and runs smoothly, to coaching your team and celebrating the wins, you'll be the driving force that brings our brand to life in store.

*Please note this role is for our New Store opening in January 2027

What you'll do

• Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly
• Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT
• Build, coach and inspire a team who live and breathe Polly, lifting capability and confidence every day
• Oversee stock flow, replenishment and sell-through to maximise availability and keep the store shoppable at all times
• Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring
• Manage recruiting, payroll control and scheduling to balance customer experience with business performance
• Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability
• Partner with Retail Leadership and HQ teams to bring campaigns and activations to life in store
• Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of

Who you are

• An experienced retail leader with proven success managing a high volume or focal store
• Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community
• Strong business acumen with a track record of delivering results and managing costs while keeping the customer experience front and centre
• You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store
• A coach and motivator who develops talent, builds capability and inspires high performance across your team
• Hands on, resilient and full of energy, you thrive in fast paced environments and lead from the front
• Capability to lift and carry boxes or bins weighing up to 20 lbs

What's in it for you

• A chance to shape the in-store experience and influence the blueprint for stores nationwide
• Competitive salary, killer wardrobe perks, and a team that celebrates individuality
• Ongoing career development and progression as our retail fleet grows
• Build your own team that lives and breathes fashion, culture and community
• Be part of a culture that is energetic, inclusive and customer obsessed

Compensation Range

• $68,000-92,000

We offer a package that can only be described as best in class within the retail space today!

• Health & Wellness Benefits — Medical, dental, and vision coverage with an 80/20 company contribution for eligible team members working 30+ hours/week at hire.
• Company-Paid Life & Disability Insurance — Company-paid life, short-term disability (STD), and long-term disability (LTD) coverage for eligible team members working 30+ hours/week.
• Employee Assistance Program (EAP) — Free support and resources for you and your household, available to all team members with no minimum hours required.
• 401(k) + Company Match — Full-time team members can receive a 5% company match once eligible (1,250+ hours/year).
• Employee Stock Purchase Plan (ESPP) — An opportunity to invest in Princess Polly through our employee stock purchase program. Part-time team members working 20+ hours/week are eligible after 6 months of employment.
• Paid Time Off — Sick leave, holiday pay, vacation accrual, floating holidays, and company holidays, with benefits scaling based on tenure and eligibility.
• 50% Team Member Discount — Enjoy 50% off full-priced Princess Polly styles and build your wardrobe with us.
• Monthly Wardrobing — monthly wardrobing allowance to keep your PP style fresh.
• Monthly Bonus Program — monthly bonus rewards tied to performance.
• Relocation Assistance — Leadership roles and above may be eligible for relocation assistance when making a move for the role.

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers