Store Manager- Sawgrass Mills Outlet

Valentino Fashion Group; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in luxury retail is seeking a Store Manager for their flagship outlet. The ideal candidate will demonstrate strong leadership skills, drive sales performance, and cultivate exceptional client engagement. This role combines business acumen with a passion for luxury, offering the opportunity to shape a unique shopping experience.

Qualifications

• Minimum 5 years of experience in Store Management.
• Luxury Department store management experience preferred.
• Proven track record of team development and results achievement.

Responsibilities

• Drive and maximize sales performance to achieve sales targets.
• Lead the Boutique team by coaching and motivating.
• Ensure excellence in the in-store experience.

Skills

Team Management

Client Engagement

Sales Performance

Organizational Skills

Time Management

Education

Bachelor’s Degree

Job description

1 week ago Be among the first 25 applicants

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who Are We Looking For

An experienced entrepreneurial leader with Outlet experience for our flagship outlet in Sawgrass Mills. The Store Manager is a dynamic leader who excels in a fast-paced environment, demonstrating strategic foresight and promoting collaboration. This role requires decisive action to drive business initiatives forward effectively. Responsible for creating and implementing business strategies, the Store Manager will cultivate the Boutique as a hub for client engagement and community connection. As an Ambassador of the Maison, they will embody and uphold its values throughout all interactions and operations.

Network Development and Brand Ambassador:

• Ensure excellence in the in-store experience by maintaining a strong front-of-house presence and fostering a “couture service” mindset.
• Lead the Boutique team by coaching, motivating, and supporting them to ensure effective adoption and understanding of company strategies.
• Consistently embody Valentino’s values and actively engage the local community with the brand.
• Attract and recruit new clients from personal network and external partners.
• Establish a goal-oriented selling culture focused on Clienteling; relationship selling, building a client base, and providing exceptional service to enhance customer loyalty and retention.

Business and Sales Performance:

• Drive and maximize sales performance to achieve the overall sales target objectives while ensuring operational integrity and monthly profitable plans.
• Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
• Develop an annual store strategy, reviewed quarterly, to align with broader company objectives.
• Collaborate cross-functionally to ensure the seamless execution of business plans.
• Identify and capitalize on performance-enhancing opportunities through strategic partnerships with corporate stakeholders.
• Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity.
• Collaborate with Merchandising and Buying team to ensure relevant products are available to drive revenue.
• Report weekly to the Valentino Leadership team on sales trends and opportunities to achieve and exceed targets.

Team Leadership & Management:

• Foster a motivating and inclusive environment that values diversity, and teamwork.
• Provide constructive feedback and manage conflict with courage and professionalism taking partnership with Retail Director & HRBP.
• Conduct performance evaluations and provide feedback to team members to support development and succession planning.
• Ensure adherence to high standards of professionalism, and operational excellence.
• Set and monitor SMART goals, optimize staffing schedules, and comply with labor regulations.
• Facilitate effective communication through morning briefings, products, and CRM training.
• Foster a high-performing team through effective talent retention, recruitment, and career development, in collaboration with HR.
• Lead all recruitment efforts in the store, partnering closely with HR & Talent Acquisition.
• Plan and organize team activities, ensuring daily execution meets standards.
• Maintain a positive, safe work environment and handle personnel issues in accordance with company policies and employment laws.
• Conduct regular store meetings to keep the team informed about performance and sales objectives.
• Set and ensure achievement of both quantitative and qualitative team objectives.

CRM and Events Management:

• Enhance client experience through proactive sales monitoring and adherence to Valentino’s Client Journey standards.
• Implement clienteling strategies to engage and retain clients, leveraging digital tools effectively.
• Cultivate external relations to promote brand loyalty and expand the client network.
• Manage the client database and execute direct marketing actions as per CRM guidelines.
• Support the Team manager in handling sensitive sales and after-sales situations ensuring adherence to company procedures.
• Stay updated on HQs and corporate strategy to foster meaningful customer relationships.
• Develop a robust client development strategy to foster meaningful customer relationships.
• Participate in local partnerships and community events to increase brand visibility and expand market research.

Store Operations and Merchandise:

• Maintain proficiency in operational policies to optimize store performance and minimize loss.
• Actively take part in executing operational tasks (including shipping/receiving) in times of critical need and peak season(s).
• Oversee end of season returns, product transfers, and inventory management.
• Manage cash and payment systems ensuring compliance with company policies and procedures.
• Facilitate store accountancy audits and uphold administration procedures.
• Ensure store maintenance and efficiency of furnishings and equipment.
• Monitor and ensure product rotation to optimize sales potential, collaborating closely with Merchandising/Buying teams for support.

Visual Merchandising:

• Liaise with Visual Merchandising team to implement effective visual strategies per HQ guidelines.
• Ensure visual standards align with sales strategies and report effectiveness.
• Maintain order and cleanliness of windows and internal displays.

Requirements:

• Bachelor’s Degree preferred but not required.
• Minimum 5 years of experience in Store Management or leadership role.
• Luxury Department store management experience is preferred but not required.
• Proven track record of team development and results achievement.
• Excellent knowledge of product and client journey.
• Strong business acumen, understanding store and team KPIs.
• Proactive in identifying opportunities and proposing action plans.
• Effective team management skills, motivating and leading teams.
• Excellent organizational, follow-up, and time management skills.
• Confidence and ability to develop relationships with clients, team, and business partners.
• Clear and concise verbal and written communication skills.
• Prioritization skills for tasks and projects.
• Attention to detail under strict deadlines.
• Ability to handle multiple tasks and tight deadlines.
• Proficient in all store sales and operations systems.

How We Are: The Valentino ecosystem fosters a culture of inclusivity and equality, where each colleague contributes uniquely, creating a sense of belonging and passion.