Store Manager - Sardis

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 67,000 - 74,000; Full time

Job summary

A leading non-profit organization is seeking a Store Manager for its retail operations in Charlotte, NC. The role involves overseeing store management, ensuring compliance with policies, and leading a dedicated team while fostering a positive shopping environment. Ideal candidates have a bachelor's degree and experience in retail management, with competitive compensation and benefits offered.

Benefits

Annual merit increases

Production bonuses

Career development classes

Team member discount

Medical, dental, and vision insurance

Paid time off

Qualifications

• 3 years of retail management experience as a Store Manager or equivalent.
• Valid Driver's License (Class C) and reliable automobile.

Responsibilities

• Manage daily operations of the retail store and donation center.
• Supervise and train store staff.
• Ensure compliance with agency policies and manage sales.

Skills

Leadership

Communication

Customer Service

Team Management

Education

Bachelor’s degree in Business or related field

Job description

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Description

Position starts at $67,250-$73,600 (dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Manages, leads and operates a retail store and donation center by performing the following duties.

Description

Position starts at $67,250-$73,600 (dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Manages, leads and operates a retail store and donation center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Ensures compliance with all established Agency policies, procedures and practices.

Directs activities; verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.

Interviews, hires, and completes onboarding process for all new hires.

Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.

Supervise staff and fulfills staffing and scheduling needs for regular hours, as well as special events or high-traffic times.

Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.

Confirms daily sales reports and cash receipts; ensures monies are deposited daily and reports are submitted as required by Agency policy.

Continuously motivates a positive work environment for the sales team through communication, established incentives, and evaluations.

Ability to direct and share the agency initiative around diversity, equity, and inclusion, and belonging.

Resolves customer issues concerns to maintain customer satisfaction and create a positive shopping environment.

Ensures that merchandise is priced with established pricing guidelines

Implements seasonal Plano grams, floor sets, store signage, and sales promotion activities.

Reports known or suspected security and/or theft problems to Loss Prevention.

Works with Workforce Development Services and Retail Pathways liaison to ensure service programs as working properly at store level.

Supervises store staff; see Supervisory Responsibilities below.

Supervisory Responsibilities

Directly supervises store employees. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and budget management.

Additional Responsibilities

Performs work of subordinates as needed.

Serves as a member of the Donated Goods Retail Management Team.

Reports the need for building and equipment repairs to the Retail Operations Director or Area Operations Director and Director of Facilities

Performs other job-related tasks as assigned by the Retail Operations Director or Area Operations Director.

LEADERSHIP COMPETENCIES

Mission & Community Oriented

To perform this job successfully, an individual must demonstrate the following competencies defined for a DEPARTMENT LEADER within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

• Commitment to Goodwill’s Mission & Core Values – Manages operations in accordance with Goodwill’s Mission and Core Values
• Commitment to Inclusion – Executes inclusion strategies to integrate perspectives
• Community & Service Driven – Manages services and value-add opportunities in accordance with Goodwill’s business community needs
  
  

People Oriented

• Relationship-Building Skills – Identifies and facilitates staff engagement opportunities
• Communication Skills – Manages communication with clarity to execute objectives
• Commitment to Development – Facilitates the use of tools and resources for staff development; and Manages processes for coaching and responsiveness to all staff needs and issues
  
  

Results Oriented

• Commitment to Quality Results – Implements plans using results-oriented goals for measuring success
• Business Acumen – Accurately interprets data, policies, and procedures for sound decision-making; and manages all GISP policies and procedures
• Stewardship – Manages budget in accordance with departmental needs and established financial guidelines
  
  

Personal Development Oriented

• Emotional Maturity – Manages personal emotions to gain staff confidence by impartially resolving issues
• Integrity – Manages operation that exudes ethical practices
• Capacity for Change – Serves as principal liaison to manage change
  
  

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Bachelor’s degree (B. A.) or equivalent from four-year college or technical school in Business or related field and three years of retail management experience as a Store Manager; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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