Store Manager-Santa Rosa Store

The Salvation Army USA Western Territory; Santa Rosa (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

The Salvation Army USA Western Territory is looking for a Retail Sales Associate / Material Handler in Santa Rosa, CA. In this full-time role, you will support the day-to-day operations of the store and supervise employees, contributing to the success of the Adult Rehabilitation Program.

Candidates should have a High School Diploma or equivalent and at least 2 years of Retail Management/Supervisory experience. Key responsibilities include ensuring customer satisfaction, training staff, and maintaining inventory standards.

This opportunity offers a pay rate of $21.21/hour and the chance to make a positive impact in the community.

Qualifications

• Minimum of 2 years previous Retail Management/Supervisory experience.
• Must hold a valid Driver's license and show proof of insurance.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Partner with the Store Manager in day-to-day operations.
• Supervise store employees and provide training.
• Resolve customer/donor complaints and maintain relations.
• Ensure compliance with published directives and guidelines.

Skills

Retail Management/Supervisory experience

Communication

Customer Service

Problem-solving

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

Santa Rosa CA - Retail Sales Associate / Material Handler

Pay Rate: $21.21 / Full Time - Benefitted

About the ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Seaside Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• High School Diploma or equivalent.
• Must have a minimum of 2 years previous Retail Management/Supervisory experience.
• Must be able to operate POS/Cash Register and have ability to schedule and supervise store employees.
• Must hold a valid Driver's license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a telephone.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Essential Duties and Responsibilities

1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store.
2. Assumes responsibility for all day to day store operations in the absence of the Store Manager.
3. Provides coaching, training and development to the Store Employees.
4. Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
5. In absence of Store Manager, coordinate daily morning and shift change team meetings.
6. Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
7. Provide training for new personnel on store policies and procedures by The Salvation Army.
8. In absence of Store Manager, communicate any personnel issues with District Sales Manager. May issue disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
9. Completes all tasks as assigned by the Store Manager; District Sales Manager; Command Retail Directors and Command Administration.
10. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
11. Ensures store is maintained at ARC Merchandising Standards; adequate inventory levels on hand. Store is at CNO standards. Ensure timely completion of regular and accurate Rag Out from the sales floor.
12. BRP (Back Room Processing) - In absence of Store Manager, ensures that the Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
13. In absence of Store Manager, ensures that the Sales Associate/Material Handler(s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
14. Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times and banking of cash receipts as per ARCC policy.
15. Attends Monthly Store Meetings.
16. Assists the Store Manager on ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Assists with Weekly Store Meetings with store teams.
17. Responsible for the protection of property and building.
18. May transfer from store to store at the direction of Command Retail Directors and Command Administration.
19. Implement appropriate loss prevention measures.
20. Other written or verbal duties as may be assigned by the Store Manager, District Sales Manager, Command Retail Directors and Command Administration.

Behaviors

• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Leader - Inspires teammates to follow them

Education

High School or Equivalent (required)

Experience

3 years: Supervisory/Management in the Retail Environment (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.