Store Manager Santa Monica, CA

CHAGEE USA; Santa Monica (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Join a leading tea house as a Store Manager in Santa Monica. You will lead a team to provide exceptional customer service, manage store operations, and ensure product quality. This is a unique opportunity to be part of CHAGEE's expansion in the US market, shaping the future of premium tea culture.

Benefits

Employee discount

Flexible schedule

Paid training and sick time

401k (5% company match)

Medical, vision, dental, life benefits

Qualifications

• 2+ years of people management experience in a F&B store environment.
• Previous Barista experience preferred.

Responsibilities

• Manage a team to deliver high-quality customer service.
• Monitor staff attendance and performance.
• Oversee inventory management and vendor relationships.

Skills

Communication

Leadership

Teamwork

Education

ServSafe Manager Training

Job description

Position Title: Store Manager

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

What you will do:

• Manage a fantastic team:
• Ensure the team is able to deliver high-quality and excellent customer service.
• Ensure the team is able to deliver consistent product quality.
• Make sure all store level operation tools are used and followed to operational standards.
• Train and manage the training progress of all new store employees.
• Coach Shift Leads & Baristas by conducting On-Job-Training (OJT).
• Plan store schedule, to assign team members to specific shifts and duties.
• Monitor staff’s attendance and punctuality.
• Manage all staff issues including staff discipline and performance reviews.
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard.
• Handle customer feedback with sincerity and coach team members on creating solutions and remedies.
• Responsible for store cash handling matters based on rules and regulations set forth by company.
• Stores Sales Performance
• Set, manage and report on sales performance goals.
• Assist in marketing & promotional activities to attract top talent.
• Inventory Management: Ensure store inventory is arranged and managed properly.
• Forecast inventory usage and delivery.
• Order necessary inventory when supplies are low.
• Work and manage all vendor relationships.

Benefits:

• Employee discount
• Flexible schedule
• Paid training and sick time
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k (5% company match)
• Eligible to enroll in benefits ( medical, vision, dental, life )

Experience and Skills You Will Need:

• Love tea!
• 2+ year's of previous/recent people management experience in a F&B store environment
• Previous Barista experience: 2+ years (preferred)
• ServSafe Manager Training Required (Company can assist)
• Have excellent communications and leadership skills
• Be a fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 30 mile radius
• Work well as part of a team with strong work ethic
• Be willing to learn other responsibilities and ad-hoc assignments
• Be available to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Shift: Full-Time

Day Shift

Evening Shift

Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!

Characteristics

Type of Contract

Full time

Salary

Between US$70,000.00 and US$80,000.00 per year