Store Manager & Sales Leader

Midas Auto Experts; Trenton (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Job summary

Midas Auto Experts in Trenton, NJ is seeking an Automotive Service Manager to lead the service department, directing technicians in inspection, diagnosis and repair while driving tire sales and maintenance services. The Co-Manager role is a developmental leadership position.

Midas emphasizes training from within and promoting qualified associates, with the goal of delivering exceptional customer service and strong shop performance.

Qualifications

• Minimum 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.

Responsibilities

• Manage and direct all service technicians in the shop.
• Ensure a safe, secure, and trustworthy work environment.
• Develop personal growth opportunities for staff.
• Establish goals by reviewing reports and outcomes.
• Lead by example and train team while aligning with company values.
• Ensure policies and procedures are followed by all employees.
• Deliver exceptional customer service and consult customers on repairs.
• Oversee vehicle inspections and prepare repair orders with parts sourcing.
• Discuss pricing estimates with customers and promote services and financing options.
• Monitor quality of vehicles signed out and supervise up to 10 employees.
• Supervise inventory levels and manage ordering/receiving.
• Maintain a clean and organized work site.

Skills

Automotive knowledge

Customer service

Communication skills

Leadership

Team building

Flexible schedule

Driver's license

Job description

Benefits

• Bonus based on performance
• Health insurance
• Paid time off

At Midas, we are dedicated to providing quality service to customer vehicles in the areas of inspection, diagnosis and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Managers to assist in managing and directing all service department activities, with the primary focus of selling tires, automotive repair, and maintenance services. The Co-Manager position is developmental leadership role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Ensures a safe, secure, and trustworthy work environment.
• Develops personal growth opportunities.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Qualities that make you stand out from the rest:

• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed.
• Open communication with their team
• Excellent customer service skills
• Responsible
• Focus on sales categories to ensure that all opportunities are taken care of
• Excellent phone skills
• Understands the importance of quality control
• Excellent problem solving skills
• Has mechanical knowledge
• Excellent leadership skills