Store Manager - Rosedale Mall

H&M; Roseville (MN); On-site; USD 68,000 - 80,000; Full time

Job summary

As a Store Manager at a leading fashion retailer, you will oversee the entire customer experience, ensuring high standards and team performance. Your role includes analyzing sales, managing store operations, and developing a strong team culture. You will promote customer loyalty and sustainability initiatives while maintaining visual merchandising standards. Join a diverse and inclusive team that values personal growth and offers comprehensive benefits.

Benefits

Health Insurance

Wellness Programs

Employee Discount

Qualifications

• Strong leadership skills with a responsibility-driven approach.
• Experience in a leadership role applicable to this position.
• Retail management and operations experience.

Responsibilities

• Responsible for total OMNI customer experience in the store.
• Analyze and follow up on sales & budget goals.
• Manage talent and performance, including recruiting and development.

Skills

Leadership

Communication

Team Coaching

Education

Retail Management Experience

Job description

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About the Role

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also analyze and follow up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines, and regional strategies.
• Represent yourself and the H&M brand positively during all customer interactions.
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results.
• Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling products.
• Promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Schedule to budgeted hours plan in line with sales budget and commercial activities.
• Ensure routines in fitting rooms and checkout are correctly followed, including transactions, returns, and exchanges.
• Identify store strengths and opportunities, maintaining competitor awareness & knowledge.
• Manage store maintenance cost-effectively.
• Handle all admin routines for people and operations correctly.

Fashion & Trend Awareness

• Stay updated with fashion trends, styles, brands, competitors, and influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.
• Understand the local area, customers, competition, and fashion trends.

Team & Development

• Manage talent and performance, including recruiting, onboarding, upskilling, and developing your team.
• Conduct performance evaluations and succession planning.
• Share knowledge and skills with your team.
• Collaborate with area and store leadership teams.
• Maintain excellent communication and professionalism.
• Plan and schedule team activities.
• Communicate regularly with store colleagues to inform, motivate, and inspire.
• Follow all procedures, routines, security, and legal requirements.
• Participate in onboarding, training, and development courses.

Retail Operations/Visual & Commercial Execution

• Keep the sales floor and back of house clean and tidy.
• Maintain high-quality visual and product presentation standards.
• Ensure stock levels are appropriate and provide input on allocation.
• Support daily opening and closing routines.
• Manage the full garment cycle from delivery to presentation.
• Maintain in-store OMNI services & tech tools according to standards.
• Ensure consistent price signage following guidelines.
• Maintain key information, health & safety, and tidiness in BOH areas.

Qualifications

Who You Are

• Strong leadership skills with a responsibility-driven approach.
• Effective in team coaching & development, ambitious, and a good communicator.
• Experience in a leadership role applicable to this position.
• Retail management and operations experience.
• Ability to collaborate closely with teams.

Why You’ll Love Working at H&M

• Valuing diversity in backgrounds and experiences.
• Being part of a values-driven organization with 7 core values.
• Access to community and networking via Colleague Resource Groups.
• Inclusive culture encouraging authenticity.
• Global talent community with growth opportunities.
• Comprehensive wellbeing benefits, including health insurance, wellness programs, and more.
• Employee discount at H&M and other brands.

Additional Information

Compensation: expected base salary range is $68,343.74 - $79,620.46 annually.

EEOC Code: OFM

Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)

• This job highlights key responsibilities and may include additional duties at management’s discretion.
• H&M has assessed this salary range as accurate at posting time; actual pay may vary.

We are committed to reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com.

Benefits

At H&M Group, employees enjoy staff discounts, extensive development opportunities, and benefits like health coverage, wellness programs, and retirement plans. Benefits may vary by country and employment type.

Inclusion & Diversity

We aim for an inclusive, diverse, and equitable workplace. We avoid using cover letters to reduce biases in hiring.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression and personal style. We foster a culture of inclusion and belonging, seeking colleagues who share these values.