Store Manager, Rodeo Drive - Beverly Hills, CA

Michael Kors; Beverly Hills (CA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Cross-Brand Discount

Clothing allotment

Competitive paid time off

Internal mobility across Capri Brands

Exclusive Employee Sales

Paid Parental Leave

401k Match

Job summary

Michael Kors is seeking a Store Manager for the Collection at our Beverly Hills boutique. You will lead a dynamic team, drive the client experience, and build lasting relationships with clients while executing proactive planning and sales strategies.

As a hands-on leader, you will recruit and mentor staff, implement brand standards, collaborate with Marketing and CRM, and ensure exceptional service that elevates the client journey and drives year-over-year revenue growth.

Qualifications

• 2+ years of luxury Store Manager experience as a proven leader.

Responsibilities

• Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
• Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
• Lead various bespoke activities to facilitate a seamless client experience; including planning, preparation, client coordination, entertainment, and product presentation.
• Recruit, hire, retain and mentor the boutique team to support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
• Create boutique policies that ensure all team members contribute to the VM bar of excellence.
• Partner with Marketing and CRM to train in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
• Oversee the client journey with the retail excellence team to strengthen clienteling results and sales penetration.
• Partner with boutique team and Corporate to ensure boutique meets brand standards and expectations.

Skills

Luxury retail leadership

Store management

Client experience focus

Recruitment & mentorship

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

STORE MANAGER, COLLECTION

WHO YOU ARE

Our leaders at Michael Kors are stylish, fashion-forward, driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Collection Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.

WHAT YOU’LL DO

• Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
• Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
• Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation.
• Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
• Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence.
• In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
• With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration.
• Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations.

YOU’LL NEED TO HAVE

• 2+ years of relevant luxury Store Manager experience as a proven leader

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
• Well connected with the ability to engage; a true brand ambassador
• Customer service obsessed; ability to sell with a passion for styling and love for fashion
• Strong in performance management and team development
• Technologically savvy individual with an entrepreneurial spirit

THE BENEFITS

• Cross-Brand Discount
• Clothing allotment
• Competitive paid time off
• Internal mobility across Capri Brands (Michael Kors & Jimmy Choo)
• Exclusive Employee Sales
• Paid Parental Leave
• 401k Match

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.

If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 100,000.00 - 120,000.00 USD

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.