Store Manager: Rocksbox

Leap; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic Store Manager to lead a new boutique in NYC. This role focuses on driving sales, enhancing customer experiences, and building a strong community presence. As a pivotal leader, you will recruit and develop talent while ensuring operational excellence. The ideal candidate thrives in a fast-paced environment, is passionate about customer service, and is skilled in strategic planning. Join a forward-thinking team that values creativity and community engagement, and play a crucial role in shaping the store's success as it opens its doors in June 2025.

Benefits

Unlimited PTO

Bonus Eligible

401K

Medical, Dental & Vision benefits

Employee Assistance Programs

Employee discount + wardrobe allotment

Qualifications

• Proven leadership experience in retail with a focus on customer service.
• Expertise in managing store operations and developing high-performing teams.

Responsibilities

• Drive sales and elevate client interactions through community engagement.
• Oversee store operations, including cleanliness and inventory management.

Skills

Customer Service

Leadership

Operational Excellence

Team Development

Sales Strategy

Networking

Communication

Tools

Shopify

Endear

Slack

Google Workspace

Job description

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About the Brand:

Rocksbox curates a collection of high-quality, on-trend jewelry designed to complement and elevate every style. Whether you’re looking for bold statement pieces or subtle, timeless accents, Rocksbox offers a versatile selection that adapts effortlessly to any occasion. With an emphasis on contemporary design and craftsmanship, Rocksbox provides jewelry that inspires confidence and allows you to express your unique personality through fashion. Perfect for those who value quality and style.

About the Role:

We are seeking an innovative and dynamic Store Leader for our Rocksbox boutique powered by the Leap Platform, opening at Elizabeth St in NYC in June 2025. As a local market expert, you’ll leverage your knowledge of community events, build partnerships with neighboring stores, and utilize strong networking skills to drive client engagement and business growth. You’ll also design and implement impactful in-store activations to increase foot traffic, drive customer engagement, and deliver measurable results.

You will strategically develop and implement plans to drive sales, elevate client interactions, and strengthen community connections to boost brand awareness. The Store Leader will recruit and develop top-tier talent, fostering a high-performing team through strategic hiring, coaching, and mentorship. Clear and transparent communication of goals and expectations will be key to fostering alignment and collaboration across the team.

Operational excellence is a cornerstone of this role. You’ll ensure store standards are consistently met, overseeing responsibilities such as cleanliness, visual merchandising, inventory management, and shipment processing. By maintaining seamless execution, you will deliver a superior customer experience. The ideal candidate will thrive in an independent, fast-paced environment and excel under pressure. They will successfully manage store opening and closing procedures, optimize team schedules, and ensure payroll accuracy—all while maintaining a full-time commitment to the store’s success.

This role extends beyond a single store, supporting other Leap-powered locations within the market. Responsibilities include assisting with new store openings, providing floor coverage, onboarding associates, and overseeing activations as needed. A commitment to continuous learning and adoption of new technologies is essential, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

Position Requirements:

• Minimum age requirement of 18 years.
• Expertise in customer service or retail, ideally within a related category, showcasing a commitment to exceptional guest experiences and long-term client relationships.
• Proven leadership experience with a demonstrated ability to oversee and motivate high-performing teams.
• Ability to build, nurture, and develop talent at all levels within the store, with a focus on building a leadership pipeline.
• Operational excellence in managing store operations, including scheduling, payroll, visual merchandising, inventory management, and shipment processing.
• Availability to meet dynamic business needs, including days, nights, weekends, and holidays.
• Active floor presence with the ability to stand and walk for extended periods, use a ladder, and lift up to 50 lbs.

Compensation:

Annual Pay Range: $75k to $80k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• People Leadership: Inspires and empowers through effective coaching, mentoring, and training while building a pipeline of future leaders.
• Customer-Centric & Hospitality-Driven: Passionate about forging authentic connections, anticipating needs, and delivering exceptional service.
• Adaptable & Entrepreneurial: Thrives in a fast-paced, matrixed environment by staying nimble, problem-solving creatively, and maintaining a growth mindset.
• Collaborative Team Player: Builds strong relationships and actively seeks and provides feedback to foster team success.
• Exceptional Communicator: Demonstrates outstanding communication skills to articulate complex ideas clearly and effectively across all levels of the organization. Excels in providing actionable feedback, facilitating cross-functional collaboration, and fostering positive, productive relationships with team members, clients, and stakeholders.
• Professional & Reliable: Dependable and empathetic when handling customer inquiries, complaints, and requests.
• Brand Champion & Product Expert: Possesses deep product knowledge to enhance customer experiences.
• Detail-Oriented & Efficient: Delivers high-quality work with precision and effectiveness.

Key Performance Indicators (KPIs):

• Employee Retention: Cultivates a supportive and growth-focused team environment.
• Sales Leadership: Drives sales performance by focusing on metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT).
• Clienteling Excellence: Builds long-term relationships with repeat clientele by achieving high Net Promoter Scores (NPS) and leveraging outreach and networking.
• Task Management: Balances priorities to meet deadlines and achieve goals with precision and efficiency.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country, partnering with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and others. To hear more about our platform directly from our CEO, click here.

Leap Perks:

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• 401K
• Medical, Dental & Vision benefits including HSA
• AllOne Health - Employee Assistance Programs
• Employee discount + wardrobe allotment for participating Leap brands

We value diversity and are committed to creating an inclusive community. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are all respected and valued.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Financial Services, Software Development, and Technology, Information and Internet