Store Manager - Poway

Krocphoenix; Poway (CA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

AFLAC

Employee Assistance Program (EAP)

Job summary

Krocphoenix is looking for a full-time Retail Manager for its Poway Thrift Store. In this role, you will oversee day-to-day operations, improve customer service, and lead a team of employees in a community-focused environment. The ideal candidate has at least 3 years of retail management experience, possesses excellent communication skills, and holds a valid driver's license. Employee benefits include medical, dental, vision coverage, and opportunities for career growth.

Qualifications

• Minimum of 3 years previous Retail Management/Supervisory experience is required.
• Must hold a valid Drivers license and pass a Motor Vehicle Records check.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Plans and directs the day-to-day operations of assigned store location.
• Develops strategies to improve customer service and drive store sales.
• Supervise employees in performance of duties to ensure compliance with published directives.

Skills

Retail Management

Customer Service

Communication

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

Job Details

Job Category: Thrift Stores - all positions

Requisition Number: STORE024059

Posted: April 27, 2026

Employment Type: Full-Time

Location: Poway Thrift Store, The Salvation Army Adult Rehabilitation Center

Rate: $23 USD per hour

About the Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Poway Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

Qualifications

• High School Diploma or equivalent required.
• Must have a minimum of 3 years previous Retail Management/Supervisory experience.
• Must be able to operate POS/Cash Register and have ability to schedule and supervise store employees.
• Must hold a valid Drivers license, be able to show proof of insurance.
• Must pass a Motor Vehicle Records check.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a telephone.
• Ability to operate a scale to sell goods at checkout.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Responsibilities

• Plans and directs the day‑to‑day operations of assigned store location.
• Develops strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings.
• Ensures store is scheduled to rotate tables without affecting quick & courteous checkout.
• Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensures timely rotation of clearance tables as scheduled each day.
• Back Room Processing – Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Ensures product is ready to fill clearance tables for a timely table rotation per daily standards.
• Ensures that the Sales Associate/Material Handler(s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times and banking of cash receipts as per ARCC policy.
• Completes all tasks as assigned by the District Sales Manager; Command Retail Directors and Command Administration Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with store team.
• Responsible for the protection of property and building.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Other written or verbal duties as may be assigned by the District Sales Manager, Command Retail Directors and Command Administration

Equal Opportunity Employer Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.