Store Manager (Philadelphia)

Brooklinen; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K with 4% Safe Harbor Match

14 weeks of paid parental leave

Quarterly product allowance

Commuter benefits

Job summary

Brooklinen is seeking a store leader in Philadelphia to drive performance and meet customer experience goals. You will lead the team, inspire exceptional service, and ensure the store aligns with our brand values.

The ideal candidate has over 5 years of management experience in retail and a passion for fostering an inclusive team culture. A flexible schedule is required, with opportunities for bonuses and comprehensive benefits including health and parental leave.

Qualifications

• 5+ years of management experience in retail store environments.
• Ability to work a flexible schedule including evenings and weekends.
• Passionate about the Brooklinen brand and customer experience.

Responsibilities

• Drive store performance to meet financial and customer experience goals.
• Recruit and onboard team members while managing training and development.
• Partner with the Creative team for visual merchandising.

Skills

Management experience in retail

Customer-facing capabilities

Knowledge of interior design

Training and coaching skills

Job description

Philadelphia, Pennsylvania, United States

Overview

We're looking for a welcoming and kindhearted sleep‑enthusiast to lead our (location) store! In this role, you’ll be responsible for implementing and piloting processes to ensure the store meets its financial and customer experience goals and lead hiring for the store team. This is a high‑impact, high‑visibility role that partners frequently with our HQ team as we continue to build our footprint.

You’ll love this role if you’re as obsessed as we are with bringing comfort into people’s homes, leading a team that provides exceptional customer experiences, and delivering above‑and‑beyond business results.

What you’ll do

• Drive store performance by implementing existing procedures (and creating new ones!) to meet your store's financial targets and customer experience goals
• Be a true business owner: bring ideas to the table that will translate e‑commerce initiatives flawlessly, and provide above and beyond store experiences; keep tabs on inventory levels, sales trends, and promotion performance
• Represent and communicate Brooklinen’s values and philosophy to customers and team members, with particular emphasis on fostering an inclusive workplace culture
• Build an engaged, effective team through recruitment and onboarding, as well as ongoing training and development (including leading bi‑annual performance reviews)
• Manage daily scheduling and payroll for the entire store team
• Partner with and provide feedback to our Creative team to execute the visual merchandising strategy and vision for the store, ensuring that we're presenting and styling our product in a way that is inspiring and brand‑aligned
• Participate in the development and execution of in‑store events and activations
• Act as liaison between our customers, store employees and Brooklinen HQ, sharing customer feedback and new ideas for our brand

We're looking for someone with

• 5+ years of management experience in retail store environments (including interviewing/recruiting, training, and coaching)
• Prior experience working in (or managing) the front and back of house – strong mix of customer‑facing and operational capabilities
• Someone who is friendly, positive, and truly passionate about the Brooklinen brand and story
• Knowledge and/or passion for interior design and helping customers style their homes
• Ability to work a flexible schedule, including evenings, holidays and weekend shifts

Compensation and Benefits

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The base salary for this role is $XK. In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role.

Beyond base compensation and bonus, we contribute significantly to offset the cost of health benefits, provide a financial stipend to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance.

We also have 14 weeks of 100% paid parental leave for all new parents, and a one‑month paid sabbatical at your 5th anniversary.

Culture and Values

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low‑ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.

Equal Employment Opportunity

As set forth in Brooklinen’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.