Store Manager - Owings Mills, MD

Sally Beauty; Owings Mills (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead a team in delivering exceptional customer experiences. This role emphasizes both in-store and omni-channel strategies, ensuring brand standards are met while fostering a positive environment. The ideal candidate will have a strong background in retail sales and management, with a passion for training and developing associates. Join a company that values diversity and inclusivity, where your contributions will drive innovation and growth in the beauty supply sector.

Qualifications

• 3+ years retail sales or customer service experience preferred.
• 1+ year management experience preferred.

Responsibilities

• Supervise and support associates to maximize sales and customer loyalty.
• Engage, train, and develop teams to achieve positive results.

Skills

Retail Sales Experience

Customer Service Skills

Team Leadership

Effective Communication

Education

High School Diploma

Job description

Join to apply for the Store Manager - Owings Mills, MD role at Sally Beauty.

Get AI-powered advice on this job and more exclusive features.

Job Description

Primary Duties

1. Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
2. People: Engages, trains, and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates. Identifies strengths and opportunities for each associate and addresses them through coaching or counseling. Holds team accountable to company policies and expectations. Maintains positive associate relations by resolving concerns and keeping them informed. Builds strong relationships with Store Manager peers. Maintains communication with Assistant/Store Manager. Fosters diversity, inclusion, and belonging.
3. Operations: Ensures execution of all company processes through training, management, analysis, and continuous improvement. Supports digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manages inventory, payroll hours, and store opening/closing procedures. Ensures timely and accurate completion of directives, assignments, and projects.
4. Safety/Loss Prevention: Ensures a safe environment for staff and customers; enforces policies. Protects assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Utilizes reporting and technology for analysis. Ensures compliance with HAZMAT training and procedures.

Knowledge, Skills, Abilities, and Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Preferred: 3+ years retail sales/customer service experience
• Preferred: 1+ year management experience
• Ability to lead/support a team to meet business objectives
• Effective communication skills
• Scheduling availability to meet business needs
• Cosmetology license desirable but not required

About Us

Our company is a leader in wholesale and retail distribution of beauty supplies. We aim to provide high-quality professional beauty products and exceptional customer service. We celebrate diversity, inclusivity, and self-expression, fueling our innovation and growth. Join us and thrive here — we find beauty in YOU!

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail