Store Manager Northshore Mall

H&M; Peabody (MA); On-site; USD 68,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Store Manager who will enhance the omni customer experience, ensure compliance with store standards, and lead a dynamic team. The role requires strong leadership, retail management experience, and exceptional analytical skills. You will have opportunities for career growth and access to comprehensive benefits.

Benefits

Employee discounts

Health coverage

Wellness programs

Retirement plans

Paid leave

Community groups

Career growth opportunities

Qualifications

• Strong leadership skills with experience in team coaching and development.
• Ambitious, with excellent communication and analytical skills.
• Retail management experience and familiarity with retail operations.

Responsibilities

• Ensure total omni customer experience, including visual and commercial presentation.
• Analyze sales and budget goals, creating plans to optimize results.
• Manage talent acquisition, onboarding, performance, and development.

Skills

Leadership

Communication

Analytical Skills

Job description

Job Description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to the store format and regional strategies. You will lead the store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, develop plans to optimize results and profits, and be aware of the store’s strengths and opportunities.

A Day in the Life
Working at H&M means no two days are the same, but typical responsibilities include:

Customer Sales & Profit

• Ensure the total omni customer experience, including visual and commercial presentation, aligns with guidelines and strategies.
• Represent the brand positively during all customer interactions.
• Analyze sales and budget goals, creating plans to optimize results.
• Provide excellent customer service and promote our loyalty app and sustainability initiatives.
• Manage scheduling and store operations within budget.
• Maintain routines for fitting rooms and checkout, and monitor store maintenance and competitor activities.

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, and competitors.
• Ensure the team shares product knowledge and fashion insights with customers.

Team & Development

• Manage talent acquisition, onboarding, performance, and development.
• Conduct performance evaluations and succession planning.
• Communicate effectively with the team and ensure all procedures are followed.
• Participate in training and development activities.

Retail Operations/Visual & Commercial Execution

• Maintain a clean, organized, and visually appealing store environment.
• Ensure stock levels and product presentation meet standards.
• Oversee daily routines for opening, closing, and in-store services.
• Manage price signage and store safety and health standards.

Qualifications

• Strong leadership skills with experience in team coaching and development.
• Ambitious, with excellent communication and analytical skills.
• Retail management experience and familiarity with retail operations.

Why You’ll Love Working at H&M

• We value diversity and inclusivity.
• Access to community groups, career growth opportunities, and comprehensive benefits.
• Employee discounts and wellbeing programs.

Additional Information

Salary range: $68,343.74 - $79,620.46 annually. We are committed to providing accommodations for applicants with disabilities. For assistance, contact us at https://hm.ethicspoint.com.

Benefits include staff discounts, health coverage, wellness programs, retirement plans, paid leave, and more.

H&M promotes inclusion and diversity, aiming for fair and unbiased recruitment processes.

Our purpose is to liberate fashion for the many, encouraging self-expression and personal growth within an inclusive culture.