Store Manager-Northpark

Victoria's Secret & Co.; Ridgeland (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret & Co. is seeking a Store Manager in Ridgeland, MS to lead the sales floor, coach the team, and manage store operations.

The role focuses on delivering exceptional customer experiences, driving top-line sales, and maintaining brand standards in a dynamic retail environment. The store leader will oversee scheduling, payroll, inventory control, and merchandising while coaching upcoming leaders to ensure consistency in performance and execution across the team.

Qualifications

• Experience leading store teams and delivering customer experiences.
• Ability to coach and develop leaders across store operations.
• Proven skills in merchandising, scheduling, payroll and inventory control.

Responsibilities

• Lead store floor to drive top-line sales and customer satisfaction.
• Coach and develop leaders and associates to meet brand standards.
• Conduct associate observations and coaching to improve performance.
• Maintain visual merchandising standards and brand presentation.
• Oversee weekly schedules for leaders and staff.
• Own scheduling and labor hours to optimize store profitability.
• Support floorset mapping, product launches, onboarding and shipments.
• Ensure adherence to company policies and procedures.

Skills

Leadership

Customer service

Coaching

Sales management

Merchandising

People management

Labor scheduling

Visual merchandising

Job description

A Victoria’s Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria’s Secret. This role reports to the District Manager.

Primary Responsibility:

The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates

Direct Reports as assigned (based on store volume):

Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks