Store Manager - Monroe

Goodwill Industries of the Southern Piedmont; Monroe (NC); On-site; USD 61,000 - 67,000; Full time

Benefits offered by this job

Generous team member discount

Career development and skill training

Job summary

Goodwill Industries of the Southern Piedmont is seeking a Store Manager to lead a retail store and donation center. You will oversee daily operations, drive sales, manage staff, and ensure policy compliance. A focus on customer experience and community impact is essential.

The role includes directing merchandising, coordinating shipments, and developing staff while upholding Goodwill’s mission and values. A strong background in retail leadership is required.

Qualifications

• Bachelor’s degree in Business or related field and three years of retail management experience as a Store Manager.
• Experience directing store operations, staffing, and payroll budgeting.
• Valid Driver's License and reliable vehicle.

Responsibilities

• Directs activities for the retail store to ensure financial performance.
• Interview, hire, and onboard new staff.
• Supervise staff and schedule for regular hours and events.
• Coordinate shipments, pricing, and merchandising to meet sales goals.
• Verify daily sales reports and deposits in accordance with policy.
• Foster a positive, inclusive work environment and staff development.
• Address customer issues and maintain a pleasant shopping experience.
• Report security concerns to Loss Prevention.

Skills

Retail management

Team leadership

Budgeting

Customer service

Education

Bachelor’s degree in Business or related field

Job description

Description

Position starts at $61,000.00-$67,000.00 dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Manages, leads and operates a retail store and donation center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures compliance with all established Agency policies, procedures and practices.
• Directs activities; verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
• Interviews, hires, and completes onboarding process for all new hires.
• Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.
• Supervise staff and fulfills staffing and scheduling needs for regular hours, as well as special events or high-traffic times.
• Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
• Confirms daily sales reports and cash receipts; ensures monies are deposited daily and reports are submitted as required by Agency policy.
• Continuously motivates a positive work environment for the sales team through communication, established incentives, and evaluations.
• Ability to direct and share the agency initiative around diversity, equity, and inclusion, and belonging.
• Resolves customer issues concerns to maintain customer satisfaction and create a positive shopping environment.
• Ensures that merchandise is priced with established pricing guidelines
• Implements seasonal Plano grams, floor sets, store signage, and sales promotion activities.
• Reports known or suspected security and/or theft problems to Loss Prevention.
• Works with Workforce Development Services and Retail Pathways liaison to ensure service programs as working properly at store level.
• Supervises store staff; see Supervisory Responsibilities below.

Supervisory Responsibilities

Directly supervises store employees. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and budget management.

Additional Responsibilities

• Performs work of subordinates as needed.
• Serves as a member of the Donated Goods Retail Management Team.
• Reports the need for building and equipment repairs to the Retail Operations Director or Area Operations Director and Director of Facilities
• Performs other job-related tasks as assigned by the Retail Operations Director or Area Operations Director.

LEADERSHIP COMPETENCIES

Mission & Community Oriented

• Commitment to Goodwill’s Mission & Core Values – Manages operations in accordance with Goodwill’s Mission and Core Values
• Commitment to Inclusion – Executes inclusion strategies to integrate perspectives
• Community & Service Driven – Manages services and value-add opportunities in accordance with Goodwill’s business community needs

People Oriented

• Relationship-Building Skills – Identifies and facilitates staff engagement opportunities
• Communication Skills – Manages communication with clarity to execute objectives
• Commitment to Development – Facilitates the use of tools and resources for staff development; and Manages processes for coaching and responsiveness to all staff needs and issues

Results Oriented

• Commitment to Quality Results – Implements plans using results-oriented goals for measuring success
• Business Acumen – Accurately interprets data, policies, and procedures for sound decision-making; and manages all GISP policies and procedures
• Stewardship – Manages budget in accordance with departmental needs and established financial guidelines

Personal Development Oriented

• Emotional Maturity – Manages personal emotions to gain staff confidence by impartially resolving issues
• Integrity – Manages operation that exudes ethical practices
• Capacity for Change – Serves as principal liaison to manage change

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Bachelor’s degree (B. A.) or equivalent from four-year college or technical school in Business or related field and three years of retail management experience as a Store Manager; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.